Wingstop General Manager

Job Description

Wingstop General Manager

We're not in the Wing business. We're in the Flavour business. At Wingstop, our mission is to Serve the World Flavour. No one does Wings like us because no one cares like us. We take pride in serving up the ultimate Flavour Experience unlike any other. Wingstop's success is largely due to the staff and our core values, or what we call The Wingstop Way; entrepreneurial, service-minded, fun and authentic. We believe building a strong people foundation centred on these collective values creates a crave-worthy culture and talented team.

We're looking for someone who is:

• HUMBLE: You understand that teamwork makes the dream work. You are a team player and can effectively deliver and receive constructive feedback.
• Always HUNGRY: You have a strong work ethic and can manage multiple timelines and projects with a sense of urgency. You work well under pressure and thrive in a fast-paced environment.
• SMART: You are an ongoing learner. You have an insatiable curiosity and are continuously looking for ways to excel further. You also have emotional intelligence and can create genuine connections with your fellow team members and the guests.
• SERVICE-MINDED: You have a genuine desire to serve the guests to the best of your ability. You are outgoing, friendly, and positive. You also can maintain a calm, tactful demeanour when dealing with difficult situations.
• ENTREPRENEURIAL: You keep the goals of the business at top of mind because you know that achieving those results starts with you. You treat the restaurant as if it is your own business. You are well-organized and detail oriented.
• AUTHENTIC: You show up to work as your best self every single day. You give 100% to the task at hand and thoroughly support your general manager, team and the guests.
• All about having FUN: You understand that Wingstop isn't just about chicken – it's about the experience. You bring your unique flavour to every guest interaction and have fun with it

Responsibilities

• Support the Regional Manager in day-to-day operations of the restaurant and direct the daily operations.
• Ensure the restaurant environment is always safe for both team members and guests.
• Ensure staff are providing the guest with a positive, long-lasting impression of the Wingstop experience and contributing to a positive team environment.
• Immediately notify the RM of all guest issues or complaints.
• Resolve low level guest issues with efficiency and a positive attitude.
• Control cash, property, product, and equipment.
• Build sales, control labour and food costs.
• Submit product orders, take daily inventory, and proper system documentation.
• Implement and monitor shift supervisor development and performance improvement plans and ensure performance plans are written and executed as needed.
• Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the facilities department and/or GM/RM.
• Coach, mentor, and develop team members to ensure a high-performing restaurant team.
• Ensure all risk management issues follow company standards.
• Ensure completion of all AM set-up/PM closing checklists and procedures.
• Handle all orders and inquiries in a friendly and professional manner and provide top quality products to all guests.
• Must follow ALL policy and procedures 100% of the time and expect the same from your team. Lead by example.
• Knowledgeable about the menu and being able to coach staff and supervisors to suggest and/or upsell to guests.
• Maintain food quality control and manage productivity at all times.
• Ensure food is handled safely and procedures are always followed by staff.
• Maintain up-to-date knowledge of all products and coach on procedural changes.
• Manage cleanliness of the interior and exterior of the restaurant.
• Open communication with the RM of all safety, sanitation, or team member issues.
• Ability to execute Local Store Marketing - LSM

Benefits

• Wingstop's Benefits Plan will be available to all Management Team Members.

Wingstop Canada provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, colour, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance

Ability to commute/relocate:

• London, ON N5X 3Y2: reliably commute or plan to relocate before starting work (required)

Experience:

• restaurant management: 5 years (required)

Work Location: In person