Senior Manager, Operational Reporting & Delivery

Job Description

Title: Senior Manager, Operational Reporting & Delivery

Requisition ID: 243307

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Role

As a Senior Manager Operational Reporting & Delivery you are driven to provide comprehensive telemetry and reporting on the operational state of the Global Corporate Functions control infrastructure encompassing:

• Project health, budgeting, budgetary compliance and reconciliation with both project and enterprise budget forecasts


• Key Performance Indicators and Key Risk Indicators


• Compilation of the Weekly Senior Management Update reporting for Major Deployments / Work Completed on Significant Programmes, Work Kicked Off, Major Wins, Projects / Programmes with delivery concerns, Newly identified risks or issues + progress on existing, Misc Areas of Concern / Updates, Upcoming Deployments, Regulator Meetings, Misc Events By “round robin” interview with the GCF VP population


• Assisting in the preparation of the GCF annual budgetary submission, acting as the junction point between project level detail and overall finance submissions


• Ensuring that the time tracking system, the project financial reporting system and the MARS system are in synch, explaining breaks and where appropriate reconciling differences


• The driving purpose of this role is to gather and consolidate the operational data for the Global Corporate Functions department into one definitive source of the truth and then monitor, alert and escape on these as needed. This role is the early warning system for the group with respect to operational data


• Hands‑on role set up to ensure that Scotia becomes “the creators, guardians, and engineers of value and exceptional experiences for our clients”

Is this role right for you? In this role you will:

• Hands‑on collection of data, preparation of reports and exception alerting on KPI/KRI’s


• Liaison with the Enterprise Delivery Office, the Office of Technology Strategy and Business Operations, Finance, Internal Quality Assurance and, where needed for cross departmental initiatives, CIO’s from other functions


• Drafting escalations for Senior Management (VP/SVP++) attention and ensuring they get resolved


• Championing a high‑performance environment and contributing to an inclusive work environment


• Understanding how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions


• Actively pursuing effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk

Do you have the skills that will enable you to succeed in this role?

We’d love to work with you if you have:

• 5+ years in Technology, HR or learning and development role


• Degree in relevant discipline from a recognised, accredited university or college. Technical degree + MBA / CPA would be ideal


• Experience in gathering KPI/KRI’s for a technology function


• Exceptional written and verbal communication skills. Great presentation skills

What’s in it for you.

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank


• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone


• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance


• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one


• Dynamic Ecosystem – Free tea & coffee, universal washrooms, and lots of space for team collaboration


• Community Engagement – No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programmes

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.