Senior HR Systems Business Analyst

Job Description

Senior HR Systems Business Analyst (Workday / ServiceNow)



Support a global insurance leader as a digital business analyst and test lead, working on innovative HR tech initiatives including AI enablement and digital transformation. Hybrid role based in Toronto or Waterloo. Key tools: Workday, ServiceNow HRSD. Strategic HR domain focus with strong UAT leadership and testing oversight.



What is in it for you:




• Salaried: $50-55 per hour.


• Incorporated Business Rate: $60-65 per hour.


• 18 months, with potential extension based on business needs and performance.


• Full-time position: 37.50 hours per week.


• Weekday schedule from 9 am to 5 pm; some meetings may begin as early as 8:00 am to accommodate global collaboration.


• In-office presence required from Tuesday to Thursday.


• Remote work available on Mondays and Fridays.


• Occasional evening calls with colleagues in Asia as part of a global HR technology team.



Responsibilities:




• Facilitate business and user requirements gathering with HR partners.


• Document functional specifications, process flows, and acceptance criteria aligned with human-centered design.


• Define and maintain test strategies for functional and non-functional requirements.


• Oversee test planning, execution, traceability, and regression suite development.


• Lead UAT preparation, execution, triage, and hypercare.


• Manage test environments and ensure synthetic data is used to protect confidentiality.


• Coordinate defect triage and publish metrics on coverage, pass rate, and defects.


• Collaborate on accessibility, performance, and privacy compliance with cross-functional teams.


• Contribute to continuous improvement through documentation and process enhancements.


• Support change management and readiness activities tied to vendor releases.



What you will need to succeed:




• Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field is preferred.


• CHRP/CHRL, PMP certification, or human-centered design knowledge is preferred.


• 3+ years of experience as a Business Systems Analyst or HR Systems Analyst in enterprise HR technology.


• Hands-on experience with Workday and/or ServiceNow HRSD, including modules such as Core HCM, Recruiting, Onboarding, and Time & Absence.


• Proven leadership in test strategy, planning, execution oversight, and defect management.


• Strong understanding of SDLC methodologies (agile or waterfall) and functional/non-functional testing.


• Proficiency in test and defect management tools such as Test Plans/Xray and JIRA.


• Experience documenting business requirements and leading workshops or UAT sessions.


• Familiarity with accessibility and performance testing and HR data privacy standards.


• Experience in global organizations or working with vendors in HR tech ecosystems.


• Technical aptitude or configuration experience is an asset.


• Strong critical thinking, communication, and stakeholder engagement skills.



Why Recruit Action?



Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.



# MFCJP