Job Description
Responsibilities:
Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec
General Skills:
Experience in programming and analysis; specialized CRM software package support at the specified experience level
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
Experience in structured methodologies for the development, design, implementation and maintenance of applications
Experience in design, code, test, debug and document applications
Experience in the use of object and/or third generation language development tools
Experience in one or more programming languages
Experience in application design, latest design patters, deployment and troubleshooting
Experience with relational and hierarchical database technologies
Experience in the use of information retrieval packages using query languages
Experience with one or more communications protocols
Experience in structured methodologies for the design, development, implementation and maintenance of applications
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
A team player with a track record for meeting deadlines CRM Software Development Skills
Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
Experience with middleware and gateways
Expertise in specific tools for CRM software development
Desirable Skills:
Knowledge and experience with programming Internet-ready applications
Knowledge and experience in rapid application development (RAD) methodologies
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
Ability to provide post-implementation support and resolve any post-implementation technical issues
Experience conducting design walkthrough sessions with project team
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Ability to provide user and system documentation as required
Requirements
Experience and Skill Set Requirements:
Must Haves:
10+ years of experience with Siebel technical configuration/ design / development / integration
5+ year of experience of Siebel integration with Adobe AEM, J2EE and etc.
5+ year of experience with Siebel EIM/EAI.
3+ years of experience with Siebel IP18+ with a focus on configuring / developing.
Experience in OBIEE and PowerBI report development
Experience in HTML 5, Cascading Style Sheet, JQuery and JavaScript
Nice to have:
Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset
Experience with Grants Management would be an asset.
Skill Set Requirements:
Siebel Development Skills:
10+ years of experience with Siebel technical configuration/ design / development / integration
5+ year of experience of Siebel integration with Adobe AEM, J2EE and etc.
5+ year of experience with Siebel EIM/EAI.
3+ years of experience with Siebel IP18+ with a focus on configuring / developing.
Experience with Assignment Manager, Business Rules, Workflow, Applets, Views, Screens, Code/Scripts and related Siebel Business Layer objects.
Experience with Siebel Tools Software and editing Siebel Web Templates.
Experience in using Siebel Open UI specific classes and Methods.
Demonstrated possession of Siebel 8.x or above certification.
Experience in Siebel Open UI Architecture (Physical Model, Presentation Model) and OOTB OUI file structures and limitations.
Experience in UI integration (embedding external application in Siebel, Exposing Siebel in External application)
Report Development Skills:
Experience in OBIEE and PowerBI report development
Experience in HTML 5, Cascading Style Sheet, JQuery and JavaScript
Working knowledge of Open UI Concepts-PM, PR, Manifest File and Mapping files
Soft Skills:
Strong communication skills; both written and verbal
Ability to develop and present new ideas and conceptualize new approaches and solutions
Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large teams and work closely with other individual team members
Proven analytical skills and systematic problem solving
Strong ability to work under pressure, work with aggressive time lines, and be adaptive to change
Displays problem solving and analytical skills, using them to resolve technical problems
Public Sector Experience:
Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset
Experience with Grants Management would be an asset.
