Revenue Operations Specialist

Job Description

Job Description

Job Description

Salary: CAD $65,000-$85,000 annualized

Job title:Revenue Operations Specialist

Location:Hybrid in office (Toronto) 3 days/week

Employment type:Full-time

Reporting to:Chief Executive Officer (and supportingthe CCO)

About Us

Enhanced Medical Nutrition ("EMN") is a transformational, food-as-medicine start-up that commercializes evidence-based medical nutrition products to improve patient outcomes and experience in surgery. Surgical patients are often unprepared for the stress of surgery, which can significantly increase the risk of delayed recovery, complications, and even mortality. EMN developed ENROUTE, a surgeon-recommended nutrition program to help patients prepare better and recover faster. EMN is a venture-backed, food-as-medicine company led by experienced entrepreneurs,medical professionals, and brand builders.

EMN is committed to promoting and supporting diversity, equity, and inclusion (DEI) within the workplace. We believe workplace diversity, equity, and inclusivity result in a more robust team culture, improves organizational effectiveness, and enables the company to better serve customers and the community.

The Role

EMN isseekinga proactive, analytical, and CRM-savvyRevenue Operations Specialistto support our commercial team byoptimizingourrevenue systems (HubSpot), enhancing data insights, and enabling cross-functionalcollaboration. Reporting to the Chief Executive Officer, you willbe responsible foroverall CRM management, deriving insights from revenue data (e.g., reporting on customer sign-ups and understanding timelines), and coordinating internal processes that improve predictability and performance.

About You

You are detail-oriented and enjoy turning data into insights that help teams work smarter and faster. You have strong CRMexpertise, a curiosity about data patterns and forecasts, and the ability to communicate insights clearly to non-technical stakeholders. You excelatleveraging developers and agenciesasneeded and enjoy enabling teamsbyimprovingprocesses, reporting, and data standards.

Key Responsibilities and Duties

CRM Ownership & Data Integrity

• Serve as the primary administrator andsubject matter expertfor the CRM (HubSpot), ensuring data accuracy, hygiene, and adherence to best practices. Keeping the sales team accountableforentries to ensureaccuratereporting.

• Audit,monitor, and improve CRM workflows, fields, lifecycle stages, and integrations.

Insights & Planning

• Build reports that provide visibility into revenue-related metrics, pipeline health, and performance trends.

• Derive insights such as projected customer sign-ups, average time to onboard and activate customers, likelihood of conversions, and other operational forecasts.

• Present insights with context and recommendations to leadership and business partners.

Process Optimization & Enablement

• Identifybottlenecks or inefficiencies in go-to-market workflows and recommend improvements.

• Develop, document, and support scalable processes that improve handoffs among Sales, Marketing, and Customer Success. functions.

• Help teams adopt CRM best practices and lead change management around documentation and revenue processes.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Customer Success, and Operations to align systems, data definitions, and revenue goals.

• Support planning activities, including pipeline reviews, forecasting sessions, and quarterly business planning.

Reporting & Communication

• Create andmaintaindashboards, recurring reports, and data visualizations to communicate performance to stakeholders.

• Translate complex data into actionable insights that enable decision-making across revenue functions.

• Ensure consistency in how key metrics are reported across all platforms

Your Skills and Experience

• 3+ years of experience in Revenue Operations, Sales Operations/Enablement, Marketing Operations, or a related analytical/business operations role.

• Must have:Bachelors degree in Business, Analytics, Operations, or relatedfield

• Must have: Strongproficiencywith HubSpot and analytics/reporting tools.

• Must have:Demonstratedability to analyze data and communicate insights to diverse stakeholders.

• Nice to have: Experience building dashboards and forecasting models (Excel/Sheets; BI tools like Power BI or Looker are a plus).

• Nice-to-have: Finance and Accounting foundational understanding, experience in healthcare, SaaS, or high-growth environments.

• Comfort working with cross-functional teams and agencies without direct authority.

• Strong organizational, problem-solving, and project coordination skills.

Why Work at EMN?

At EMN, we believe employee success translates into company success. We offer a competitive compensation package (base + bonus), a creative and collaborative culture, and accelerated career development opportunities. Ifyourelooking to grow your career while making a real impactinhealthcare,wedlove to hear from you.

• Competitive salary and bonus structure.

• Competitive healthcare insurance, including medical, dental, paramedical, and vision.

• Expedited career development and mentorship opportunities.

• Hybrid work environment.

• Continuous learning opportunities.

How to apply:

• For more information, please refer to our company website and apply through our career page athttps://www.emn.health/about#careers

EMN is an Equal Opportunity Employer

In accordance withthe Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, EMN will provide accommodations to applicants with disabilities throughout the recruitment,selectionand/or assessment process. If selected toparticipatein the recruitment,selectionand/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you mayrequire.