Reservations Agent (Portuguese Speaking)

Job Description

<p><b> VALUES </b> : <p></p><p><b> WE WORK AS A TEAM </b> with openness to the ideas and expectations of our colleagues, our customers, and our partners. </p><p><b> WE ARE PROFESSIONALS </b> on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment. </p><p><b> WE GO BEYOND </b> our obligations to our customers, our colleagues, the community, and the environment. </p><p></p><p><b> Job Title: Reservations Agent. </b></p><p></p><p><b> Description: </b></p><p> The incumbent will be responsible for processing FIT reservation requests from our customers, responding to requests for information on products, and and planning of itineraries. </p><p></p><p><b> Responsibilities </b></p><ul><li> Process new reservations, cancellations, and amendments to existing reservations </li><li> Create, recommend, and suggest itineraries </li><li> Respond to queries regarding itinerary products and services from clients, and suppliers </li><li> Build relationships with key clients </li><li> Maintain a high level of Canadian Tourism product and geographical knowledge of Canada </li><li> Proof reservations to ensure the accuracy and smooth running of booked itineraries </li><li> Respond to complaints post travel </li><li> Assist in the completion of any projects, as assigned </li></ul><p></p><p><b> Position Requirements: </b></p><ul><li> Post-Secondary School Education; </li><li>3 years of Tourism experience </li><li> Ability to work under pressure and multi-task; </li><li> Strong attention to detail and autonomy; </li><li> Dedicated to a high level of customer service; </li><li> Able to plan, organize and set priorities & manage processes. </li><li> Effective oral & written communication in <b> English and Portuguese is a must </b></li><li> Effective oral & written communication in French, German, Dutch, Japanese or Spanish is an asset </li></ul><p></p><p><b> Please fill out the screening questions in order for your application to be considered. </b></p><p></p><p><em> Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text. </em></p><p></p><p><b><em> Only successful candidates will be contacted. </em></b></p>