Order Entry Associate

Job Description

Job Description

Job Description

Salary:

Imagine supporting a global organization at the heart of precision engineering and fluid-flow innovation, working alongside more than 1,400 colleagues across multiple continents. At Armstrong Fluid Technology, operational excellence is critical to delivering value to our customers and partners worldwide. The Order Entry Associate plays a vital role in ensuring seamless execution of customer orders, enabling reliable delivery, customer satisfaction, and business continuity across global markets.

The Order Entry Associate is responsible for managing the end-to-end order entry process for Armstrongs global business. This role ensures accurate, timely, and compliant processing of customer ordersfrom receipt and validation through entry into the ERP system. Working independently while collaborating closely with Sales, Channel Partners, Finance, Customer Service, Engineering, and IT, the role directly supports on-time order fulfillment, operational efficiency, and customer confidence.

This position is located at 23 Bertrand Ave, Scarborough, ON and would have an on-site requirement 5 days a week. This is a 9-month contract position.

Key Responsibilities

Order Management & Processing

• Track and manage order submissions from multiple sales offices received through ADEPT and email queue management systems.
• Validate customer purchase orders and final approved submittals/quotes to identify and flag clean orders
• Accurately enter clean orders into the LN 10.7 ERP system, ensuring compliance with company policies, delivery lead times, and customer-specific requirements.
• Ensure order accuracy related to pricing, quantities, configurations, and delivery commitments.

Cross-functional Collaboration

• Collaborate with Sales, Channel Partners, Finance, Engineering, and IT to resolve order discrepancies or address non-catalog product requirements.
• Support Customer Service Group with order changes, modifications, or cancellations based on customer requests.
• Coordinate closely with internal stakeholders to accelerate order processing and minimize delays.

Inventory & After-Sales Support

• Check stock availability and coordinate replenishment activities to support after-sales service and spare parts orders.
• Align order priorities with inventory availability to meet customer demand and service-level expectations.

Issue Resolution & Customer Communication

• Proactively identify and resolve discrepancies related to order details, system entries, or delivery lead times.
• Share order acknowledgements with customers for every clean order, clearly confirming lead times and providing points of contact for support.
• Ensure timely and professional communication with internal and external stakeholders.

Reporting & Process Improvement

• Track and report on key performance indicators (KPIs) such as transaction status, order receipt date and time, order value, IT status, NCP, and consult factory metrics.
• Support continuous improvement initiatives by identifying process gaps, efficiency opportunities, and recurring issues in order entry workflows.

Qualifications & Experience

• Bachelors degree in Finance, Commerce, International Business, or a related discipline.
• 13 years of experience in order management, order entry, or a similar operational role.
• Strong understanding of Quote-to-Order (Q2O) and/or Order-to-Cash (O2C) business processes.
• Experience working with ERP systems (LN experience an advantage).
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Key Competencies

• Strong attention to detail and commitment to data accuracy.
• Customer-focused mindset with clear and professional communication skills.
• Problem-solving ability and comfort working across systems and functions.
• Strong collaboration skills across global and cross-functional teams.
• Ability to work independently while maintaining accountability for outcomes.

Why Armstrong?

• Be a critical enabler of customer satisfaction and operational excellence.
• Work in a global environment supporting diverse markets and stakeholders.
• Gain exposure to cross-functional teams and end-to-end business operations.
• Join a company committed to quality, innovation, sustainability, and continuous improvement.