Customer Service Representative

Job Description

<p><b> Customer Service Representative </b><p></p><p></p><p> Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. </p><p></p><p> We are seeking a Customer Service Representative to join our team in Mississauga!</p><p></p><p> The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status. </p><p></p><p><b> Job Responsibilities and Duties: </b></p><ul><li> Provides information to customers on service capabilities and capacity availability. </li><li> Enters order information directly into computer system, accurately and on a timely basis. </li><li> Resolves service issues. </li><li> Schedules appointment times as required meeting designated delivery windows set by the customer. </li><li> Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times and alternative solutions where possible. </li><li> Performs other duties as requested. </li></ul><p></p><p><b> Abilities and Skills: </b></p><ul><li> Excellent organizational, interpersonal communication and computer skills. </li><li> Detail-oriented and work effectively under pressure while meeting all applicable deadlines. </li><li> Must be able to work independently and productively with minimum supervision. </li><li> Recognize problems, identify possible causes and resolve routine problems. </li><li> Ability to establish and maintain professional atmosphere for, co-workers and customers. </li></ul><p></p><p><b> Qualifications: </b></p><ul><li>1 year of transport customer service. </li><li> Strong attention to detail, and very good local geographical knowledge. </li><li> Bring energy, enthusiasm and a positive attitude to the job. </li><li> Excellent verbal/written communication skills. </li><li> Experienced with Microsoft Office Suite. </li></ul><p></p><p> Please send your resumes to: </p><p></p>