ADJOINT AU DIRECTEUR DE LA PERFORMANCE F/H

Job Description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. Indigo is our customers' happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. <br>
We Will Be Totally Customer Centric <br>
We Are Committed to Caring About Each Other, Our Communities, and Our <br>
We Will Be Data Driven – System Thinking – Entrepreneurial <br>
The Executive Assistant (EA) provides consistently strong Executive level support as the primary liaison for various internal and external stakeholders on a diverse range of matters across two Executives. The EA optimizes and enhances the productivity of their assigned Executives by providing seamless administrative support. By championing the Indigo spirit and brand, this position provides high service and support to all internal and external customers. <br>
KEY PERFORMANCE METRICS <br>
Completion of projects/tasks on time, to the specified standard <br>
Maintain excellent business relationships – customer satisfaction <br>
Ensure Executives have all materials required for meetings; Distribute meeting materials, take minutes where necessary, provide technical support as needed, and execute any required follow-up actions. <br>
and support Executives’ on escalated customer service issues as needed. <br>
Book and confirm all travel and hotel arrangements (international and domestic) for the Executives prepare itineraries accordingly <br>
Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes <br>
Proactively identify and anticipate customer expectations and needs <br>
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo’s customers <br>
Collaborate with others to drive flexible and iterative solutions, quickly and easily <br>
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself <br>
Help others see the impacts of their efforts and proactively engage other functions to get input <br>
Encourage others to freely share their point of view and be open to feedback <br>
Celebrate diversity of thought and have an open mindset <br>
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes <br>
Executive Assistant to the CEO <br>
Office Services <br>
Executive Assistants in other departments <br>
Work Experience / Education / Certifications <br>
~7 to 10 years of experience as an Executive Assistant, with a minimum of three years supporting C-level executives <br>
~ Strong customer service orientation <br>
Technologically savvy – advanced knowledge and proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and an aptitude for new programs <br>
Ability to handle confidential and sensitive materials <br>
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At Indigo, we are committed to our communities, our customers, and each other; We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.