Clinic Administrative Lead

Job Description

Job Description

Job Description

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Alberta & Ontario). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Our growing team is looking for an Clinic Administrative Lead who can work for us on a permanent full-time basis supporting our LMC Etobicoke clinic (1723 Kipling Ave, Etobicoke).

Position Overview
The Clinic Administrative Lead is the first point of contact for day-to-day clinic operations, ensuring our patients are receiving comprehensive care across multiple program areas. While providing hands-on support to the immediate Medical Office Administrator/Medical Assistant (MOA/MA) staff, the Clinic Administrative Lead will be responsible for building relationships with the wider clinic team across all departments to ensure seamless collaboration, troubleshooting of issues and an exceptional patient experience.

About You
This role offers an exciting opportunity to develop leadership competencies in healthcare while continuing to provide front-line support to patients. You are an individual who is ready to grow your expertise and skills in a multidisciplinary practice. An individual with prior experience in the medical field, who takes initiative, engages with their team and has strong communication skills will find success in their role.

Responsibilities

• Perform essential daily responsibilities and duties as an MOA/MA for the clinic.
• Act as the primary administrative interface with staff and providers across all programs.
• Train and supervise an administrative team, acting as their first point of contact for questions/inquiries.
• Responsible for ongoing development and regular evaluation of and addressing potential staffing challenges.
• Responsible for communicating IT and facility issues and requests to the appropriate teams for support.
• Manage staff schedules to ensure effective coverage and duties as assigned.
• Manage provider schedules to ensure productivity and efficiency.
• Organize team huddles and touch base meetings, and report findings to management. This also includes taking the lead on clinic-wide huddles for all staff.
• Collaborate with Human Resources for recruiting, hiring and orientation of administrative staff.
• Manage patient and provider issues/complaints, escalating to management/Human Resources.
• Oversee provider billing such as third party and uninsured claims.
• Other administrative duties and roles as assigned within Clinic Operations and across other administrative clinic roles where needed.
• Assist with various projects as assigned.

• 2-3 years in a medical or dental clinic setting dealing with patients and providers.
• 1-2 years’ experience leading/managing administrative staff in a healthcare environment (multi-site practice is an asset).
• College or university degree from an accredited postsecondary institution (considered an asset).

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