Workplace Experience Manager

Job Description

<p><h3>Overview</h3><p>Axonify is the leading learning and enablement platform, redefining frontline performance and empowering companies to achieve unmatched customer experience (CX), higher sales, improved workplace safety, and lower turnover.</p><p>We are an AI-first solution, deeply committed to leveraging technology to solve real-world challenges for frontline teams. Our platform transforms slow, inconsistent, or unscalable work processes by integrating thoughtful AI, brain science, and personalized development. This approach ensures genuine impact, helping over 4 million people in 160+ countries unlock their full potential and achieve next-level performance. Our industry-leading 83% engagement rate demonstrates the power of our SaaS platform, which is built on a robust, future-ready AI foundation emphasizing crystal-clear data, continuous growth, and rigorous quality.</p><p>If you thrive on turning challenges into opportunities, believe in the collective power of "we," aren’t afraid to innovate with a "Let\'s try this" attitude, and are ready to help us lead the charge in AI-driven enablement, we want to talk to you. Let\'s change the game together!</p><h3>Role</h3><p>Axonify is seeking a highly motivated and experienced Workplace Experience Manager to join our People & Culture team. Reporting to the Director, Total Rewards & Operations, you will be responsible for creating and maintaining a seamless and engaging environment for all Axonifiers.</p><p>The ideal candidate is someone who has a passion for creating a positive and productive workplace experience. You will play an essential role in leading events, managing operations, and ensuring our employees feel engaged and supported. This role is based in Waterloo and requires working onsite five days a week.</p><h3>The impact you’ll have</h3><ul><li>Act as the primary point of contact for all vendor relationships, including cleaning, sanitation, pest control, security, and office supplies (coffee, snacks, etc.).</li><li>Conduct daily walkthroughs to ensure the office is safe, well-maintained, and fully stocked with necessary supplies.</li><li>Coordinate with building services to quickly resolve operational issues related to cleaning, HVAC, or lighting.</li><li>Maintain seating design, prepare desks for employees, and update office décor for holidays and special events.</li><li>Oversee office safety, act as the on-site Health & Safety SME, and participate in the Health & Safety Committee.</li><li>Manage incoming deliveries and mail, and provide support for outgoing shipments.</li></ul><h3>Employee Engagement & Culture</h3><ul><li>Lead initiatives such as culture-building events, recognition programs, and wellness seminars to foster a positive workplace culture.</li><li>Act as an office cultural ambassador, fostering a sense of belonging, alignment, and professionalism in all internal and external interactions.</li><li>Lead the execution of on-site, major company-wide social events.</li><li>Build new hire engagement by organizing welcome kits and ensuring a welcoming onboarding experience.</li><li>Assist with various components of employee onboarding.</li></ul><h3>Event Planning & Execution</h3><ul><li>Manage the company events calendar, ensuring a balanced schedule of lunches, meetings, and social gatherings.</li><li>Coordinate all logistics for on-site meetings, town halls, and departmental lunches.</li><li>Oversee all event budget tracking and reconciliation.</li><li>Provide logistical support for virtual employees who are visiting the office, including transportation and accommodation arrangements.</li></ul><h3>Administration & Communication</h3><ul><li>Provide confidential administrative support to the senior leadership team as required.</li><li>Manage the main office phone line and redirect calls to the appropriate team members.</li><li>Own all employee event communications and create a scheduling system for company-wide messages.</li><li>Support the People & Culture team in collecting employee experience feedback and data.</li><li>Respond to employee concerns and feedback in a timely and appropriate manner.</li></ul><h3>The things you bring</h3><ul><li>4+ years of direct experience in a combination of office management, facilities, and/or employee engagement roles.</li><li>Proven experience in event design and execution, as well as a strong understanding of office administration and procedures.</li><li>Exceptional time management skills with the ability to balance and prioritize multiple projects simultaneously.</li><li>Demonstrated problem-solving techniques and a proactive, creative mindset for suggesting improvements.</li><li>Must be extremely organized, detail-oriented, and able to work effectively under deadlines.</li><li>Advanced knowledge of MS Word, Excel, Outlook, and PowerPoint.</li><li>Excellent verbal and written communication skills with a proven ability to build strong relationships with vendors, employees, and leadership.</li></ul><h3>Physical Requirements</h3><ul><li>While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and operate a computer and keyboard.</li><li>Regular lifting, moving, and storing of inventory up to 20 lbs is required.</li><li>Occasional assistance in moving furniture to support event setup may be required.</li></ul><p>It\'s ok if your experience doesn\'t check every box. If you check off more than a few—great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.</p><h3>Work location</h3><p>This is an in-office position at our Waterloo, Ontario location. Let’s chat more about the working arrangement.</p><p>You will be provided with the tools, resources and support to ensure your success.</p><h3>The things you’ll enjoy</h3><p>An impactful product that gives back to the communities and frontline workers that support our everyday lives.</p><p>People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering.</p><p>A diverse team that celebrates unique perspectives and experiences that add richness to our culture.</p><p>Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves.</p><p>Our Perks</p><h3>Ready to join the team? Here’s what’s next</h3><p>Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us. Learn more about Axonify by visiting us at www.axonify.com/careers</p><p>We believe our team’s unique life experiences, backgrounds, cultures, beliefs and abilities add richness to our culture and depth to our ideas. Our ongoing commitment to diversity and inclusion creates an environment that supports, empowers and delivers a sense of belonging for all members of the team.</p><p>We want to remove barriers that may limit you from joining Axonify. Email us at accessibility@axonify.com to let us know how we can provide you with reasonable accommodations through our candidate journey.</p></p>
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