Technical Support Representative

Job Description

<p>Triware Technologies are excited to welcome a new Technical Support Representative to our growing team. In this role, you'll work closely with our managed services and sales teams to deliver reliable, industry-leading solutions for both new and long-standing clients.</p><p>If you're passionate about solving technical challenges, thrive on providing exceptional customer service, and enjoy creating seamless IT experiences for a diverse client base – this opportunity is for you</p><p>About Triware:</p><p>For over 30 years, Triware Technologies has been a trusted leader in the IT sector across Newfoundland and Labrador. We are proud to be:</p><ul><li>Constantly evolving and learning in the fast-moving technology industry.</li><li>Supporting a wide range of established clients across industries.</li><li>Partnered with top-tier technology vendors to deliver best-in-class solutions.</li><li>Dedicated to diversity, inclusion, and a healthy workplace.</li><li>Socially conscious and committed to giving back to our community.</li></ul><p>What You'll Do:</p><ul><li>Install and configure hardware and software systems while troubleshooting technical issues.</li><li>Collaborate with clients to understand and address their IT needs.</li><li>Recommend improvements to systems, processes, and procedures.</li><li>Continue to grow your knowledge of emerging technology, products, and best practices.</li><li>Deliver professional, friendly, and solution-focused support.</li><li>Maintain customer data and prepare activity reports.</li><li>Follow up with clients to ensure resolution and satisfaction.</li><li>Partner with our sales team to provide reliable, client-focused technical solutions.</li><li>Train helpdesk personnel by providing troubleshooting procedures and techniques.</li></ul><p>What You Bring:</p><ul><li>5+ Years of experience in a technical support or IT service role.</li><li>A degree, diploma, or technical certification in Information Technology, Computer Science, or equivalent education and experience.</li><li>Strong knowledge of PC hardware, software, networking, and business applications.</li><li>Vendor and/or industry certifications (considered an asset).</li><li>Excellent communication and interpersonal skills.</li><li>Ability to manage multiple priorities in a fast-paced environment with minimal supervision.</li><li>Analytical problem-solving skills and sound decision-making abilities.</li><li>A strong commitment to customer service, able to support users at all levels of an organization.</li><li>Reliable personal transportation for client visits and on-site support.</li></ul><p>What We Offer:</p><ul><li>Competitive salary package.</li><li>Comprehensive health and dental benefits.</li><li>RRSP contribution program.</li><li>Opportunities for ongoing training and professional growth.</li><li>A flexible, supportive, and collaborative work environment.</li></ul><p>If this sounds like the right next step in your career, we'd love to hear from you</p><p>Apply by sending your resume to: Josh Youden | People & Culture | </p><p>Job Type: Full-time</p><p>Pay: $50,000.00-$70,000.00 per year</p><p>Benefits:</p><ul><li>Dental care</li><li>RRSP match</li></ul><p>Application question(s):</p><ul><li>Do you have access to reliable personal transportation?</li></ul><p>Experience:</p><ul><li>Technical Support or IT Service: 5 years (required)</li></ul><p>Language:</p><ul><li>English (required)</li></ul><p>Work Location: In person</p>