Talent Coordinator

  • Full Time
  • Toronto


Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

  • Finance-Related Jobs  "financial analyst jobs," "investment banking careers," "accounting jobs."
  • Legal Jobs  "corporate lawyer positions," "paralegal jobs," "legal assistant careers."
  • Healthcare Jobs "nursing jobs," "medical assistant positions," "healthcare administration jobs."
  • Tech Jobs  "software engineer jobs," "IT manager positions," "data scientist careers."
  • Real Estate Jobs  "real estate agent jobs," "property manager careers," "real estate broker positions."
  • Education Jobs "teaching jobs," "school administrator positions," "tutoring jobs."
  • Business Services Jobs "business analyst jobs," "HR manager positions," "marketing jobs."


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…
  • We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

  • Job Description

    The Coordinator, Talent provides support to ensure our stores have the top-tier talent required to deliver exceptional candidate experience.

    This is achieved through support of the Indigo Talent process, strong hiring manager relationships, and a passion for high-caliber candidate experience. The purpose of this role is to help mould the next generation of recruiters at Indigo. 


  • Candidate/ Hiring Manager Satisfaction
  • Time to find, fill, hire
  • Recruitment file completeness


  • Create, test, maintain and run custom reports in SmartRecruiters or other database systems.
  • Respond to SmartRecruiters user inquiries and requests
  • Coordinate candidates, recruiters and hiring managers’ interviews
  • Conduct reference checks and process background checks
  • Support with monitoring & responding to inquiries in HR inboxes as required
  • Other administrative projects as assigned
  • Support complete cycle recruiting through the administration of the TA processExecute sourcing strategy, criteria, process and profilesPresents shortlist summaries and recommendationsFacilitates recruitment process – scheduling, communications & candidate experienceManages due diligence checks, new hire system set up & onboarding planningProvides weekly and ad hoc reporting in a timely mannerEnsures recruitment advertising and postings align with Indigo’s talent brand guidelines
  • Support continuous improvement to the TA process, systems, tools
  • Ensure a positive candidate experience and advise the TA Manager when the candidate experience is at risk
  • Act as an advocate for the candidates by placing them at the forefront of all decision-making and design processes
  • Proactively identify and anticipate candidates’ expectations and needs
  • Embrace and seek out technology that creates high-tech and high-touch solutions
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
  • Support with presentation and research related to diversity and recruitment
  • Coordinate surveys on onboarding, hiring satisfaction, and diversity
  • Update the Diversity and Talent pages on the internal website as needed
  • Coordinate corporate social responsibility and branding initiatives
  • Help develop and execute innovative recruitment marketing strategies to attract top-tier talent, leveraging various channels such as social media, job boards, industry events, and employer branding initiatives
  • Attend career fairs and employment-related events
  • Support employer branding efforts to enhance Indigo’s reputation as an employer of choice, effectively conveying the organization’s values, culture, and unique selling points to prospective candidates.
  • Execute onboarding process to ensure seamless integration of new hires into the organization, fostering engagement and accelerating time-to-productivity
  • Collaborate with hiring managers, HR, and relevant stakeholders to customize onboarding plans based on role requirements and individual needs.
  • Manage the onboarding planning process, including new hire system setup, due diligence checks, and coordination of new hire orientation sessions.
  • Provide ongoing support and resources to new hires, facilitating their transition into their roles and fostering a sense of belonging within the organization.
  • Proactively monitor and address any issues or challenges that may arise during the onboarding process, ensuring a positive experience for new hires.

  • People

  • Collaborate with others to drive flexible and iterative solutions quickly and easily.
  • Share technical knowledge with others and seek to learn from those more knowledgeable than yourself.
  • Help others see the impacts of their efforts and proactively engage other functions to get input.
  • Encourage others to freely share their point of view and be open to feedback.

  • Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate the diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and/or the organization


  • Talent Acquisition
  • Store Operations
  • Store Leadership
  • Social Media Team
  • Home Office Human Resources
  • DC/Retail Human Resources

  • Qualifications


    Work Experience / Education / Certifications

  • Completed post-secondary education specializing in Human Resources, Business, or equivalent
  • Interest in pursuing a career in recruitment or human resources
  • Competencies / Skills / Attributes

  • Self-motivated, passionate, empathetic, approachable
  • Advanced knowledge and proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • A strong sense of professionalism and ability to handle sensitive and confidential information
  • Excellent interpersonal skills, communication skills
  • Outstanding communication skills (Verbal and Written)
  • Passionate about retail and transformation
  • Highly detail-orientated, organized and able to multi-task
  • A high degree of transacting simultaneous requests, phone, e-mails, in-person
  • High degree of self-motivation and energy
  • Belief in accountability and ownership

  • Other (travel, Bilingual, etc.)

  • Occasional travel within GTA to stores, schools, and community centers (approximately 10%)

  • #LI-Hybrid