Store Manager (Chinook Centre)

Job Description

<p><h3>Overview</h3><p>The company Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.</p><p><strong>Job description</strong>: As a Store Manager, you'll directly report to the Brand Manager and take full responsibility for the business's overall management. Your key role includes ensuring strict adherence to company policies and procedures, driving sales by motivating staff, and providing exceptional customer service to foster sales growth. You will execute and meet operational objectives, possessing Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.</p><p>Starting base pay of $55,000 plus monthly performance bonus.</p><h3>Benefits</h3><ul><li>Health benefits, including dental and vision coverage</li><li>RRSP contributions with company match</li><li>Company discount</li><li>Life insurance</li><li>Paid Vacations</li><li>Paid sick days</li></ul><h3>Responsibilities</h3><ul><li>Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.</li><li>Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.</li><li>Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.</li><li>Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.</li><li>Compliance: Maintain safety standards, act as a policy and procedure role model.</li></ul><h3>Working Conditions</h3><p>Work is performed with moderate physical effort and significant walking and standing is required for the majority of each shift. The position involves lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as focus when completing paperwork, cash management or using the POS system.</p><h3>Profile</h3><ul><li>Availability to work opening and closing shifts; flexible hours including weekends and holidays.</li><li>Strong communication skills (verbal & written), including strong relationship building skills.</li><li>Must be a self-starter who works well independently and in team environments.</li><li>Ability to communicate in a clear concise and understandable manner.</li><li>Effective leadership skills to mentor and motivate retail team.</li><li>Results oriented with a high level of energy and enthusiasm.</li></ul><h3>Professional requirements</h3><ul><li>At least 2 years retail leadership experience, preferably in fashion and/or accessories.</li><li>Intermediate computer skills with working knowledge of MS Office.</li><li>At least 4 years of customer service & retail experience.</li><li>Experience working with POS systems.</li></ul></p>
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