Store Manager (Canada)

Job Title: Store Manager
Department: Store Team
Reports To: District Manager
Effective Date: Updated August 2021

POSITION PURPOSE
The Store Manager is responsible for all store functions associated with running a store location to achieve sales, service, customer satisfaction, and profitability goals.

JOB DUTIES & RESPONSIBILITIES

• Maximizing personal and store sales results (measured hourly) in a competitive high-pressured sales environment through selling, merchandising, maintaining and covering zones.
• Running a sales floor involving moving throughout store motivating and training staff, speaking with and selling to customers and conducting store projects.
• Responsible for store’s profitability.
• Monitor inventory levels, facilities and other assets.
• Minimize loss through team motivation, customer service and managing operations.
• Manage payroll through writing schedules based on allotted hours that maximize sales results based on team and individual strengths.
• Analyze store-level reports and identify new strategies for maximizing results.
• Guide Assistant Managers and Sales Associates as you recruit, hire, and develop a diverse and talented team.
• Participate in Zumiez marketing and training events.
• Develop top performers and consistently evaluate performance using Zumiez tools and programs.
• Ensure implementation of visual merchandising standards.
• Grow the Zumiez sales culture within the store, including the Zumiez selling process, ensuring that service is prompt, knowledgeable and that customer expectations are met.
• Other duties and projects as assigned based on company and store needs.

JOB REQUIREMENTS & QUALIFICATIONS

• Successful retail management experience.
• Collaborative team leadership approach.
• Proven ability to understand and drive store profitability.
• Demonstrated ability to set standards and hold team members accountable.
• Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders.
• Excellent problem-solving ability and communication skills.
• Ability to develop and maintain open and positive relations within the local community.
• Commitment to outstanding customer service.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to move in and around stores to access, or position merchandise.
• Ability to climb ladders.
• Ability to move or lift freight boxes weighing up to 50 lbs.
• Availability to travel 10-15 days each year and ability to work any day of the week.
• Must be fully vaccinated against COVID-19 or have a documented need for an accommodation certified by a medical professional or a properly documented need for a religious accommodation.

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