Store Manager - West Edmonton Mall

Job Description

Overview

Position: Store Manager

Lush North America creates fresh and handmade cosmetics for retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

We Offer

• A fun and funky store atmosphere where individualism is encouraged


• A 50% discount off all products


• An unconventional retail structure to support entrepreneurial spirit


• Opportunity for growth as Lush promotes from within

Responsibilities

As a Store Manager, you are a true leader who embodies our core values in interactions with customers, motivation of your team, and business decisions. You will keep in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, Live with Purpose.

• Recruiting your team


• Training and developing your management team


• Training and developing your team on brand, product, and service


• Oversee all aspects of the retail business, including budgets, customer experience, staff experience, and operational excellence


• Lead your team to continuously improve performance and development

Sales & Customer Experience

• Customer Service: plan to exceed daily sales goals and provide a unique, inclusive customer experience


• Brand education: communicate brand values and position on Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging


• Product Knowledge: maintain strong knowledge and provide informed recommendations


• Driving Sales: develop and execute plans aligned with business strategy to achieve short- and long-term goals

Team Leadership

• Leadership Practices and Staff Development: coach and develop team with development plans and constructive feedback


• Diversity, Equity, Inclusion, and Belonging: promote DEIB training and inclusive environment


• Engagement and Performance: analyze performance and create action plans to improve engagement


• Recruitment and Selection: form diverse teams and uphold equal opportunity practices

Operational Excellence

• Policies and Procedures: ensure compliance with training, time and attendance, safety, and budgets


• Stock and Inventory: manage orders, inventory, and waste within budget


• Visuals and Merchandising: execute merchandising plans and maintain a clean, consistent customer experience


• Scheduling, Time, and Attendance: hire appropriate staff for peak times and manage breaks and payroll within budget

Qualifications

Required:

• 3-5 years managing in a retail environment


• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management


• Excellent listening and communication skills


• Excellent analytical, critical thinking and troubleshooting skills


• Excellent organization and time management skills


• Strong customer service, supervisory and sales skills


• Knowledge and interest in skincare, natural beauty, and ethical business


• Ability to work flexible hours including holidays, evenings, and weekends

Preferred:

• Experience with consultation-based customer service models


• Ability to train staff through positive coaching and feedback


• Track record of developing retail staff careers


• Proficient in Excel and Microsoft Suite


• Experience in cross-cultural collaboration and DEIB or social justice training


• Fluency in Spanish, French, or other languages

At Lush, we believe in inclusion and equal opportunity for all applicants. We recruit from a variety of sources and uphold equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other characteristics protected by law.

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