Store Manager - Full Time - Richmond Centre

Job Description

<p><h3>Who You Are</h3>
<p>As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of-a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.</p>
<h3>The Fundamentals of What You’ll Do</h3>
<ul>
<li><b>Be the Host:</b> Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.</li>
<li><b>Prioritize Guest Experience:</b> You create personalized experiences for your guests and proactively address all their needs.</li>
<li><b>Keep an Open Mind:</b> Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.</li>
<li><b>Let Success Drive You:</b> Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.</li>
<li><b>Foster a Team Culture:</b> Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.</li>
<li><b>Communicate with Care:</b> Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.</li>
</ul>
<p><b>We value hearing from individuals who possess:</b></p>
<ul>
<li>Previous supervisor experience in retail or hospitality management</li>
<li>Strong Leadership and communication skills</li>
<li>Entrepreneurial attitude with background in a sales-driven environment</li>
<li>Mindset focused on customer satisfaction (internal and external customers)</li> <li>Knowledge of skincare, body care and fragrance is beneficial.</li>
<li>Experience with clienteling advantageous</li>
<li>Basic Technology Skills</li>
</ul>
<p>We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.</p>
<h3>Who We Are</h3>
<p>We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.</p>
<p><b>All Applicants:</b></p>
<ul>
<li>L'Occitane's Privacy Statement</li>
</ul>
<p><b>United States Applicants Only:</b></p>
<ul>
<li>Employee Rights</li>
<li>FMLA: Posters</li>
<li>FMLA Special Rules for Returning Military Members (USERRA)</li>
</ul></p>
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