Senior Salesforce Business Analyst (Bilingual

Job Description

<h1>Senior Salesforce Business Analyst (Remote) (Bilingual)</h1><p><br /></p><p>Ateko is seeking a Senior Salesforce Business Analyst to work with our clients; understanding their business needs and translating them into functional and technical requirements.</p><p><br /></p><p>Location</p><p>Halifax, NS (Hybrid/Remote) or Remote within Canada</p><h3>Why Join Us </h3><p>At Ateko you’ll work on high-impact projects for some of the biggest names in tech, finance, and beyond. Our culture is collaborative and modern, and we’re committed to helping you grow.</p><p><br /></p><p>Competitive salary, training and health coverage are all great. But it’s the “extras” that really make our employees feel appreciated.</p><p><br /></p><p>Here’s what sets us apart:</p><p><br /></p><ul><li>Flexibility: Most of our team works remotely, and our culture and policies are designed to support work-life balance, no matter where you are.</li><li>Professional Growth: Share your expertise on our blog or create videos, we’ll help you build your professional profile.</li><li>Work-Life Balance: Personal days are available and we encourage downtime to recharge.</li><li>Peer Recognition: Celebrate wins with peer-nominated awards and performance bonuses.</li><li>Diversity and Inclusion: We’re proud to be a gender-balanced workplace with a near 50/50 split of male and female-identifying employees.</li><li>Giving Back: As a Pledge 1% company, we dedicate time and resources to making a positive impact.</li><li>For Halifax-based team members, enjoy these extras:</li><li>A stunning downtown office with breathtaking views—even on foggy days.</li><li>All the coffee, tea, Bubbly water (we’re serious about this), and Cliff bars you can handle.</li><li>A meditation/religious room for quiet moments.</li></ul><h3>What You’ll Do</h3><p><br /></p><ul><li>Gather and document business requirements through stakeholder workshops and requirements gathering sessions</li><li>Translate business needs into functional and technical requirements.</li><li>Define and document user stories, acceptance criteria, and process flows.</li><li>Work closely with Salesforce Architects to design scalable solutions.</li><li>Identify opportunities to automate and optimize business processes using Salesforce features.</li><li>Act as a liaison between business and technical teams to ensure clear communication.</li><li>Support end-users during testing, troubleshooting, and post-go-live support.</li><li>Prioritize and refine backlog items based on business value and feasibility.</li><li>Create and maintain documentation (user guides, training materials, process diagrams).</li><li>Other duties as required.</li></ul><p><br /></p><h3>What You Bring </h3><p><br /></p><ul><li>Required:</li><li>Bilingual fluency in verbal and written French and English is required</li><li>6+ years of experience in Business Analysis with a focus in Salesforce implementations.</li><li>Salesforce Administrator Certification</li><li>Experience working with cross-functional teams and translating business requirements into technical solutions.</li><li>Familiarity with project artifacts such as Requirements Traceability Matrix, Solution Design Documents, User Stories and Test Cases</li><li>Knowledge of Salesforce system configuration, customization, and integration with other enterprise tools.</li><li>Strong communication skills, with the ability to interact with both technical and non-technical stakeholders.</li><li>Demonstrated analytical and problem-solving skills.</li><li>Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.</li><li>Must be currently based in and legally eligible to work in Canada and can show proof of citizenship or visa.</li></ul><p><br /></p><ul><li>Preferred:</li></ul><p><br /></p><ul><li>Experience working in the Telecommunications Industry</li><li>Salesforce Business Analyst and other platform certifications are a plus</li><li>Background in consulting, enterprise applications, or digital transformation is a plus.</li></ul><p><br /></p><h3>Benefits</h3><ul><li>Competitive salary</li><li>The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world</li><li>A flat and modern work culture</li><li>Flexible work environment</li><li>Participation in a Salesforce certification-based employee bonus program</li><li>Medical and dental benefits</li><li>10 personal days to use for mental health, sickness and family emergencies</li><li>3 weeks vacation</li><li>Subsidized career training, including coverage of certification tests</li><li>We value giving back to our community - you get 20 hours of your workday over the year to spend doing volunteer work for an organization you chose.</li></ul><p><br /></p><br /><br /><p><br /></p><br /><br /><br /><br /><p>PI14a588b242dc-34600-38657067</p>