Senior Operations Analyst

Job Description

<p><b>About EraTree</b></p><p>EraTree is a non-custodial cryptocurrency OTC desk offering seamless conversion of large-scale transactions between crypto and fiat currencies. We serve institutions and high-net-worth individuals who demand deep liquidity, efficient settlement, and trusted execution. With a secure infrastructure and a client-first approach, EraTree bridges the gap between traditional finance and digital assets through transparency, reliability, and speed.</p><p><br></p><p><b>Role Overview</b></p><p>The <b>Senior Operations Analyst</b> plays a critical role in supporting EraTree's day-to-day transaction execution, client onboarding, and operational controls. This role focuses on ensuring <b>accurate payment processing, timely settlements, clean reconciliations, and smooth onboarding workflows</b> across fiat and crypto rails.</p><p>Working closely with Operations, Compliance, Trading, and Finance, the Operations Analyst helps maintain <b>institutional-grade operational standards</b> while supporting EraTree's growth across Canada and select international markets.</p><p><br></p><p><b>Key Responsibilities</b></p><p>Payments & Transaction Operations</p><ul><li>Support daily <b>OTC payment and settlement operations</b> across fiat and crypto rails</li><li>Track transactions from trade execution through settlement and confirmation</li><li>Monitor payment statuses and assist in resolving <b>failed, delayed, or unmatched transactions</b></li><li><b>Coordinate with internal teams, banks, and payment partners to ensure timely settlement</b></li></ul><p>Reconciliation & Operational Controls</p><ul><li>Perform daily and periodic <b>trade, payment, and balance reconciliations</b></li><li><b>Identify discrepancies, investigate root causes, and document resolutions</b></li><li><b>Maintain reconciliation logs, exception tracking, and audit-ready records</b></li><li><b>Support internal controls related to approvals, segregation of duties, and recordkeeping</b></li></ul><p>Client & Partner Onboarding Support</p><ul><li>Support <b>client onboarding operations</b>, including checklist tracking and documentation completeness</li><li>Coordinate onboarding workflows across <b>Operations, Compliance, and Sales</b></li><li><b>Assist with banking, liquidity provider, and service partner onboarding</b> from an operational readiness perspective</li><li>Validate settlement instructions, supported payment rails, cut-off times, and operational requirements</li><li>Support go-live readiness checks and early-stage transaction monitoring for new clients</li></ul><p>Compliance & Risk Support</p><ul><li>Work closely with Compliance to ensure onboarding and transaction flows align with AML/KYC requirements</li><li>Support transaction monitoring reviews and operational data requests</li><li>Assist in preparing operational data for audits, banking reviews, and regulatory inquiries</li><li>Escalate unusual activity, operational risks, or process gaps in a timely manner</li></ul><p>Reporting & Process Improvement</p><ul><li>Prepare daily, weekly, and monthly <b>operations and payments reports</b></li><li><b>Track operational KPIs such as settlement timelines, exception rates, and onboarding turnaround times</b></li><li><b>Assist in documenting and improving SOPs, workflows, and operational controls</b></li><li><b>Identify opportunities for process improvement or automation</b></li></ul><p><br></p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Finance, Business, Economics, or a related field</li><li>2-5 years of experience in <b>operations, payments, fintech, banking, or financial services</b></li><li><b>Strong understanding of payment flows, settlements, and reconciliation processes</b></li><li><b>High attention to detail with strong analytical and problem-solving skills</b></li><li><b>Ability to manage multiple workflows and deadlines in a fast-paced environment</b></li><li><b>Excellent written and verbal communication skills</b></li></ul><p>Preferred</p><ul><li>Exposure to <b>crypto, stablecoins, or digital asset operations</b></li><li><b>Experience supporting client onboarding or compliance-driven workflows</b></li><li><b>Familiarity with internal controls, audits, or regulatory environments</b></li><li><b>Experience with tools such as Salesforce, payment dashboards, reconciliation tools, or KYC/AML platforms</b></li></ul><p>Why Join EraTree</p><ul><li>Join a trusted OTC platform operating with <b>institutional-grade standards</b></li><li><b>Gain hands-on exposure to crypto-fiat payments, settlements, and onboarding</b></li><li><b>Opportunity to grow into senior operations, payments, or risk roles</b></li><li><b>Collaborative, high-ownership environment with direct impact on business execution</b></li><li><b>Competitive compensation and growth opportunities</b></li></ul><p><br></p>