Senior Operations Agent

Job Description

<p><h3>Overview</h3><p>Join to apply for the <b>Senior Operations Agent</b> role at <b>National Bank of Canada</b></p><p>A career as an Operations Agent at National Bank is about working in synergy with clients and colleagues. In this role, you will support members of your team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures.</p>
<h3>Responsibilities</h3>
<ul>
<li>Warmly welcome clients to the branch and direct them to the right resource person.</li>
<li>Provide top-quality customer service in person, on the phone, and via email.</li>
<li>Help the assistant or branch assistant, as needed.</li>
<li>Make daily bank deposits and submit accounts payable.</li>
<li>Carry out daily administrative activities (mail, distribute and file documents, order supplies, manage conference room reservations, etc.).</li>
</ul>
<h3>Your team</h3>
<p><b>National Bank Financial – Wealth Management</b> is the fifth largest mutual funds brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000 clients in about 100 branches. You will report to the Regional Manager and work closely with a team of investment advisors.</p>
<h3>Work model and culture</h3>
<p>We offer flexibility to support your quality of life, including a hybrid (remote and in-office) work model, work schedule arrangements to help achieve work/life balance, and flexible leave when it is important to you.</p>
<h3>Prerequisites</h3>
<ul>
<li>College diploma in Administration or a related field and 1 year of relevant experience.</li>
<li>Experience working in financial services is an asset.</li>
<li>Have completed, or will work toward completing, the Canadian Securities Course after being hired (desirable).</li>
<li>Good knowledge of Microsoft Office (Excel, Word, and Outlook).</li>
<li>Excellent organizational and priority management skills.</li>
<li>Self-starter with initiative and attention to detail.</li>
</ul>
<h3>Your benefits</h3>
<ul>
<li>Health and wellness program with many options.</li>
<li>Flexible group insurance.</li>
<li>Generous pension plan.</li>
<li>Employee Share Ownership Plan.</li>
<li>Employee and Family Assistance Program.</li>
<li>Preferential banking services.</li>
<li>Opportunities to get involved in community initiatives.</li>
<li>Telemedicine service.</li>
<li>Virtual sleep clinic.</li>
</ul>
<p>We are committed to accessibility in our recruitment process. If you require accommodation, please let us know during your first conversations with us. We welcome all candidates.</p>
<p>Additional required languages: French</p>
</p>
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