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Senior Director, Strategy & Business Operations

  • Full Time
  • Toronto

RBC - Royal Bank


Job Summary

Job Description

What is the opportunity?


As Senior Director of Strategy and Business Operations, you will be responsible for setting the direction, oversight, and delivery of the strategic vision, initiatives and business operations and management activities across Retail Banking and Payments Technology (RBPTI). Reporting to the Executive Vice President / Head you will provide strategic and operational support to the executive team and have the opportunity to collaborate with leaders across T&O, P&CB, and RBC (e.g. Finance, HR, T&O Functions, P&CB Strategy and Business Planning, etc.) to drive and deliver on strategic and operational mandate and activities.



What will you do?

  • Act as a strategic advisor to the Executive Vice President and other executives to support with a strategic and operational mandate


  • Partner with various senior leaders across T&O and RBC to drive cross-enterprise strategic initiatives and activities

  • Lead different executive meetings on a frequent basis to set strategic direction for the function while discussing the progress on operational activities and financial


  • Lead Strategy and Business Operations team (approx. 20 people) to provide direction on Technology Strategy, Portfolio and Planning Management, Vendor Strategy and Execution, Operational Risk, and Communications

  • Lead RBPT vendors’ strategy and execution in alignment with the overall T&O and RBPTI Strategy


  • What do you need to succeed?


    Must-have:

  • An undergraduate degree in business or similar, an MBA would be an asset

  • 10+ years of proven experience collaborating and advising senior executives while leading and executing strategic projects/programs (consulting experience would be an asset). Overall 15+ years of experience.



  • Executive engagement, stakeholder management, and people leadership experience.

  • Strong understanding of our revenue-generating businesses and financial literacy


  • Experience with managing/building technology strategy, and a broad understanding of technology delivery. Current with the latest trends in technology and their potential impacts

  • Experience managing multi-hundred million dollar portfolios, including funding/budget management and tracking. Partnering closely with Finance on all aspects of spend management



  • Experience with building and managing scorecards and performance measures for large teams, setting up and managing goals. Partner across the leadership team to deliver on operating efficiency, productivity, and other targets

  • Experience with Vendor Management/negotiating large contracts to drive savings and strong delivery models


  • Strong problem-solving, strategic mindset, and technology strategy

  • Ability to develop content and tailor messaging and presentations for an executive audience


  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.



  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities


  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Opportunities to do challenging work


  • Opportunities to take on progressively greater accountabilities

  • Access to a variety of job opportunities across business and geographies



  • #Ll-Hybrid


    #Ll-POST


    Job Skills

    Agile Methodology, Business Data Analysis, Business Planning, Consulting, Customer Relationship Management (CRM), Decision Making, Digital Transformation, Group Problem Solving, Statistical Analysis