Sales Consultant

Job Description

Job Description

Job Description

Welcome to FOSS — Where Values Drive Everything We Do 

For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At FOSS, we are guided by five principles:

• Glad to be here – We show up with positivity and pride. 
• Sweat the small stuff – Details matter, and we get them right. 
• Show up for each other – We succeed as a team. 
• Walk the talk – We lead by example. 
• Set the standard – We raise the bar. 

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

About The Role 

Roy Foss Thornhill is hiring an experienced Sales Consultant to deliver an exceptional customer experience by greeting and assisting clients, identifying their vehicle needs, and building long-term relationships through consistent follow-ups. This role manages the full sales cycle—from initial inquiry and test drives to negotiations, closing deals, and coordinating with finance and service teams for smooth delivery.

What We're Looking For

• Greet and assist customers, identify their vehicle needs, and build lasting relationships through exceptional customer service and regular follow-ups.
• Manage the full sales cycle from inquiry to delivery, including test drives, negotiations, and closing deals in alignment with dealership targets.
• Maintain thorough knowledge of vehicle features, pricing, including of competitor brands
• Maintain contact with customers post-sale to ensure satisfaction, encourage repeat business, and solicit referrals.
• Work with finance and service teams to ensure smooth delivery and complete all sales documentation in accordance with dealership and regulatory standards.
• Accurately update and manage customer interactions in the CRM system to track leads, schedule follow-ups, and ensure timely communication.
• All other duties as deemed necessary by Sales Manager / General Manager

What You'll Bring

• 1-3 Years in a sales background.
• Positive Attitude & Work Ethic: Bring a winning mindset, strong hustle, self-motivation to deliver results daily & finding the best solutions so we can all win.
• Customer Experience Focus: Go the extra mile with excellent listening and problem-solving skills to create an outstanding customer journey.
• Team Player with People Skills: Work collaboratively with a professional demeanor, strong interpersonal skills, and an engaging presence.
• Attention to Detail: Maintain a high level of accuracy, especially in a fast-paced environment, with strong organizational and problem-solving abilities.
• Tech Savvy: Comfortable using technology; experience with 1-80 software is an asset.
• Qualifications: Valid OMVIC certification, driver’s license, and clean driving record required
• Previous GM experience nice to have, but not required
• Professional demeanour and appearance.
• Willingness to consistently go the extra mile to create an extraordinary customer experience
• Self-motivated with excellent work ethic.

What We Offer: 

• Competitive compensation and benefits package.
• Employee team building and social events.
• Learning and development programs for all team members.
• Growth potential within our organization. 
• Certification fees will be covered, if required. 
• Employee discount programs.
• Foss purchase and service program.
• Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to HR@royfoss.com.