Retail Operations Manager

Job Description

<p>Job location: 11471 Blacksmith Pl, Richmond, BC V7A 4T7</p><p><strong>Job Summary:</strong></p><p>We are seeking an experienced and sales-driven <strong>Retail Operations Manager</strong> to lead the daily operations of our spa, massage, and beauty equipment retail store. The ideal candidate will have strong retail management skills, excellent product knowledge in wellness and beauty equipment, and a passion for delivering outstanding customer service. This role is responsible for overseeing store performance, managing the team, and ensuring a smooth, efficient, and profitable retail environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee daily store operations, including opening/closing procedures</li><li>Lead, train, and supervise retail staff to ensure high performance and professionalism</li><li>Manage sales targets and KPIs; develop action plans to meet or exceed goals</li><li>Deliver exceptional customer service and handle escalated customer inquiries or concerns</li><li>Maintain in-depth knowledge of spa, massage, and beauty equipment products</li><li>Manage inventory: ordering, stock levels, merchandising, and inventory counts</li><li>Coordinate with suppliers and service providers for product deliveries and technical support</li><li>Ensure the store is clean, organized, and compliant with health and safety regulations</li><li>Plan and execute in-store promotions or events</li><li>Generate sales and performance reports; provide regular updates to upper management</li></ul><li><br></li><p><strong>Requirements:</strong></p><ul><li>Proven experience as a store manager or assistant manager, preferably in the beauty, wellness, or electronics retail sector</li><li>Strong leadership, team management, and customer service skills</li><li>Knowledge of spa/massage equipment and beauty technologies is a strong asset</li><li>Sales-driven mindset with ability to meet and exceed targets</li><li>Good organizational and problem-solving skills</li><li>Comfortable using POS systems and retail inventory software</li><li>Excellent communication skills in English</li><li>Able to work weekends</li><li>Mandarin is required.</li></ul><p><br></p><p><strong>Benefits:</strong></p><ul><li>Competitive base salary + performance-based bonuses</li><li>Group health insurance (including dental and vision)</li><li>Paid vacation and statutory holidays</li><li>site-parking</li></ul><p><br></p>