Response Centre Specialist
Job Description
Bilingual Technical Support Representative (Part-time / Weekends)
Start date: December 15th, 2025
Bilingual Technical Support Representative (Part-time / Weekends)
Deliver high‑impact bilingual IT support in a part‑time contract position, where your problem‑solving skills make a real difference. Resolve technical issues via phone, chat, and email, support users across Canada, and gain hands‑on experience with tools like Active Directory—all within a flexible hybrid setup based in Montreal.
What is in it for you
- Hourly salary of $18
- Part‑time contract role with remote work on weekends
- Initial training: Tuesday to Friday, 8:00 AM – 4:30 PM, on‑site
- Ongoing shift: Saturday to Sunday, 7:00 AM – 3:30 PM, remote
- On‑site training location: Boulevard Crémazie Ouest, Montréal, QC H2P 1B9
Responsibilities
- Serve as the single point of contact (SPOC) for technical support incidents and service requests.
- Troubleshoot and resolve issues submitted via multiple channels, ensuring accurate documentation and ticket handling.
- Follow defined escalation, classification, and resolution procedures in accordance with SLAs.
- Communicate effectively with resolver groups and update customers on ticket status.
- Utilize service desk support tools and adhere to business continuity and security policies.
- Identify recurring issues and contribute to the development of the knowledge base.
- Maintain high standards of customer service and issue ownership from first contact to closure.
- Assist users with mobile device support, network connectivity, and basic Active Directory tasks.
- Ensure process compliance and participate in incident and knowledge management workflows.
What you will need to succeed
- High school diploma or equivalent.
- Completion of a two‑year technical program or possession of IT certifications is an asset.
- Proficiency in Microsoft Office applications.
- Previous experience in a service desk or customer service environment is preferred.
- Experience with mobile device support, connectivity issues, and basic Active Directory administration is a plus.
- Ability to multitask and resolve problems efficiently.
- Self‑motivated with the ability to work both independently and within a team.
- Excellent interpersonal and customer service skills.
- Willingness to work weekends and attend weekday training on‑site.
- Bilingual in English and French to support a national user base in both official languages.
Recruit Action
Recruit Action (agency permit: AP- ) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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How to Apply
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Frequently Asked Questions
Who is hiring?▼
This role is with London Drugs INTERNAL in London.
Is this a remote position?▼
This appears to be an on-site role in London.
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What skills are needed?▼
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