Professional Services Manager - North America
Job Description
Job Description
Job Description
Job Summary
The Professional Services Manager, North America is responsible for overseeing service delivery, ensuring exceptional client satisfaction, and driving operational excellence across the region. This role combines strategic leadership, team oversight, and cross-departmental collaboration to ensure services are delivered effectively and in alignment with organizational goals.
Key Responsibilities- Lead, coach, and manage the professional services team to meet business targets and financial objectives.
- Create and execute strategies that enhance service quality and strengthen the client experience.
- Partner with the sales team to review, refine, and finalize Statements of Work.
- Oversee ongoing project execution, resource planning, and risk mitigation.
- Track key performance metrics and introduce initiatives to improve operational outcomes.
- Maintain strong client relationships, proactively resolving issues and ensuring long-term satisfaction.
- Deliver regular reports on operational performance, team productivity, and service delivery KPIs.
- Recruit, onboard, and develop team members to foster a high-performing, growth-oriented team.
- Bachelor’s degree in Business Administration, Management, or a related discipline.
- At least 10 years of experience in professional services or a comparable field, including a minimum of 5 years in a leadership capacity.
- Proven experience managing and deploying Legal Enterprise solutions.
- Excellent communication and interpersonal skills.
- Strong organizational and strategic planning capabilities.
- Demonstrated success in managing client relationships and resolving complex issues.
Preferred skills- Project management
- Background in legal-tech vendors, professional services consulting, or law-firm IT.
- Knowledge of APIs, SQL, data migration principles, or technical architecture fundamentals.
- Experience working with tools like iManage, NetDocuments, Elite 3E, Aderant, Clio.
- Experience scaling a services organization in a high-growth environment.
- Client relationship management
- Strategic planning and execution
- Leadership and team development
- Strong communication skills
- Organizational and prioritization skills
- Financial awareness and budget oversight
- Commitment to operational excellence
Personal attributes
- Clear Communicator: Able to share information effectively and professionally
- Collaborative: Works well within a team environment.
- Problem Solver: Quickly identifies challenges and develops effective solutions.
- Adaptable: Comfortable navigating evolving situations and changing priorities.
- Detail-Oriented: Produces accurate, high-quality work.
- Efficient: Manages time well and consistently meets deadlines.
- Creative Thinker: Brings new ideas and alternative approaches to problem-solving.
- Strong Work Ethic: Shows dedication, accountability, and reliability.
- Personable: Builds positive relationships with colleagues and clients.
How to Apply
Ready to start your career as a Professional Services Manager - North America at Novum Global?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Novum Global in North York.
Is this a remote position?▼
This appears to be an on-site role in North York.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.