Product Coordinator

Job Description

Position Summary

The Product Coordinator supports the Product Management & Global Sourcing teams with all operational and administrative tasks related to product setup, packaging, and sample coordination. This role ensures product data accuracy across systems, facilitates sample and packaging management, and collaborates with cross-functional teams to enable smooth product launches and continuous process improvements.

Key Responsibilities

Product Setup & Data Management

• Set up all new products, packaging, and raw material SKUs in the internal system (NetSuite).
• Ensure SKU forms are accurately completed with correct product, warehouse, and costing information.
• Assign and confirm HTS codes for customs and compliance purposes.
• Act as the primary contact for all questions related to SKU setup and system data.
• Maintain accurate links between SKUs and relevant warehouses.

Sample Management

• Manage all product samples, including development, presentation, testing, and customer samples.
• Order, label, organize, and coordinate sample production and shipments.
• Prepare required documentation and packaging for sample shipments.
• Track outgoing and returned samples; maintain sample room organization and inventory.
• Collaborate with the Sample Room team to fulfill customer sample requests efficiently.

Packaging & Specifications

• Create and manage packaging specifications for internal manufacturing and suppliers.
• Validate product and packaging dimensions and confirm materials with the Packaging team.
• Set up and test in-house printed labels; release packaging artworks and specifications to suppliers.
• Develop pallet, truck, and container builds using MaxLOAD, validating with the Packaging team.

Cross-Functional Collaboration

• Work with Sales on rework requests and closeout sales, including creating rework specifications and new SKUs as needed.
• Coordinate with the Creative team for e-commerce images; maintain and organize image archives.
• Support Customer Service, Product Management, and Global Sourcing teams with product-related requests.

Continuous Improvement & Compliance

• Support and/or lead continuous improvement initiatives to optimize product setup and sample management processes.
• Perform all work in compliance with the Occupational Health & Safety Act & Regulations and company quality, health, safety, and environmental policies.

Education and/or Experience

• Post-secondary education in a related field is required.
• Excellent attention to detail and proofing skills are essential.
• Strong prioritization, organizational, time-management, and problem-solving skills as necessary.
• Professional work ethic with the ability to work as a part of a big internal team and with external suppliers is required.