Plasma Associate/Process Lead

Canadian Blood Services


Job category:
Laboratory and phlebotomy

Job posting ID: 6141

Employment status:
Regular full-time

Number of positions available: 2

OPSEU Plasma

Salary/Rate of pay:

Application deadline:

Application requirements:
Your up-to-date resume.
We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work.
We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
About the role

Canadian Blood Services is looking for a Regular full-time Plasma Associate/Process Lead to join our dynamic Plasma Operations team.
The Plasma Operations team is responsible for supporting Canadian Blood Services by collecting plasma in a safe manner to enable safe products which save lives every day.
In this role, you will be responsible for performing assigned duties associated with the plasma donation and production process as defined by standard operating procedures.
In addition, you will facilitate, coordinate and support team members as required in order to maximize operational effectiveness and donor experience.
In collaboration with the Team Lead / Plasma Nurse, the Plasma Associate / Process Lead will be responsible for the coordination and delivery of all training programs, maintaining and updating training records, skills assessment and mentoring staff in best practices for safe, efficient and effective customer service and operations.
The Plasma Associate / Process Lead will also assist the Plasma Centre Manager with activities to ensure the operations running smoothly, as needed.
Formula for success
Delivers training to meet identified learning needs of colleagues and new hires to the Centre
In collaboration with RN/Team Lead, maintains training records and documentation associated with training and development for each staff member, supporting operational requirements and audits as needed
In the absence of or in collaboration with the RN/Team Lead, provides guidance to staff to ensure that processes are performed effectively, efficiently, and safely
Fosters and promotes a positive working environment in which staff feel empowered, challenged, and engaged
Greets and assists all plasma donors as they progress through the donation process in an engaging and positive manner
Assists with various recruitment/retention initiatives designed to further grow or engage the donor base
Conducts confidential donor screening and obtains donor consent
Performs venepuncture according to established standards
Contributes to a culture of continuous improvement with the donation centre
Desired education and skills
Post-secondary level education in a relevant discipline from a recognized institution preferably in science/health related field of study. An equivalent combination of education and experience may be considered
A minimum of three years of progressive experience working with the public, particularly in a high customer-focused environment
Completion of a formal training program in phlebotomy
A deep understanding of plasma operations processes, policies, procedural requirements and equipment
Experience with current Good Manufacturing and Good Documentation Practices.
Knowledge of continuous improvement processes and practices
Demonstrates great ability to connect with clients and maintains a customize relationship with them
Builds and fosters positive relationships with peers, manager and other plasma operations team members.
Excellent communication skills in English
Bilingualism is an asset
Adaptable, flexible and comfortable with frequent changes
Show demonstrated ability in continuous improvement practices
Excellent interpersonal skills, team building and ability to collaborate in a multi- team setting
Must be detail-oriented and capable of working in a highly regulated environment
Ability to work under pressure to meet demands of the job
Must be able to manage multiple priorities and multitask
The ability to exercise judgment, tact, diplomacy and strict confidentiality are mandatory
Fosters and promotes a positive public image
Computer literacy required
What we offer you
3 weeks’ vacation
Comprehensive group health, dental and vision benefits for you and your family
Premiums paid according to the collective agreement
Defined benefit pension plan.
Employee discounts, wellness program, professional resources.
What you can expect
Physical requirements – ability to lift weight up to 10 kg (22 lbs.)

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Applicants who require accommodation should discuss their needs with us.