Part-Time Guest Services Agent
Job Description
Job Title: Part-time Guest Services Agent.Location: The Como Hotel Comox St, Vancouver, BC.
Employment Type: Part-time 15-30 hours /week.
Must be currently residing in BC and legally able to work in Canada.
Job Overview:
The Como Hotel is seeking a friendly, organized, and service-oriented Part-Time Guest Services Agent to support our day-to-day guest experience. This role is ideal for someone who enjoys helping others, is comfortable using technology, and can work both independently and as part of a team. You'll be the first point of contact for our guests, helping to ensure smooth check-ins, clear communication, and memorable stays.
Key Responsibilities:
- Be the first point of contact for guest inquiries via phone, text, and email.
- Provide exceptional service to guests before, during, and after their stay.
- Respond promptly to guest inquiries by phone, text, and email using our hotel cloud-based systems (Cloudbeds, Whistle, etc.) and ensure they are resolved to satisfaction.
- Assist guests with check-in, check-out, and general questions throughout their stay.
- Use hotel cloud-based systems (like Cloudbeds and Whistle) to manage bookings, payments, and communication.
- Coordinate with housekeeping and maintenance to ensure a seamless guest experience.
- Support the Guest Services Manager with operational tasks and on-site assistance when needed.
- Resolve issues promptly and professionally to ensure guest satisfaction.
- Keep accurate records and follow hotel procedures and policies.
- Proactively check in with guests during and after their stay to ensure a smooth experience.
- Encourage satisfied guests to leave positive reviews on platforms.
- Monitor guest feedback and escalate any concerns to the Guest Services Manager.
- Support initiatives to improve the guest experience based on reviews and feedback trends.
Requirements:
- Excellent English, both written and verbal communication skills.
- Resides in Metro Vancouver and can access the hotel within 30 minutes.
- Comfortable using technology and learning hotel software (training provided).
- Strong time management, organizational skills, and attention to detail.
- Availability for part-time hours including evenings, weekends, and holidays.
Designed for the modern traveler, The Como is a locally owned 32 room boutique hotel offering a thoughtfully curated stay—where design, comfort, and simplicity come together seamlessly. With self-service technology, welcoming spaces, and an eye for detail, we create a guest experience that feels both personal and effortlessly elevated.
How to Apply
Ready to start your career as a Part-Time Guest Services Agent at The Como Hotel?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with The Como Hotel in Vancouver.
Is this a remote position?▼
This appears to be an on-site role in Vancouver.
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After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
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Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.