National Release Manager

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>Mandate: </strong><br />Reporting to the Senior Manager, National Release Operations the National Release Manager is responsible for overseeing after-hours release operations to ensure timely and compliant customs processing. </p><p></p><p><strong>Responsibilities: </strong></p><ul><li>Monitoring dashboards and branch queues, resolving customs rejects, distributing workload with specific focus on driving customs teams to meet service standards </li></ul><ul><li>Conducting secondary audits on regulated shipments </li></ul><ul><li>Managing urgent release requests </li></ul><ul><li>Monitoring and communicating system outages </li></ul><ul><li>Ensuring accurate transmission of entries under hard-stop conditions </li></ul><ul><li>Acting as the main point of contact for shipment-specific issues, triages carrier and client inquiries, escalating concerns to management when required. </li></ul><p></p><p><strong>Requirements: </strong></p><ul><li>Minimum 5 years of experience in the Customs Brokerage industry </li></ul><ul><li>College Diploma in International Transportation & Customs or related field is preferred  </li></ul><ul><li>Experience with staff management is considered an asset </li></ul><ul><li>Strong knowledge of Canadian customs regulations & trade processes and programs  </li></ul><ul><li>CCS, CTCS, LCB designations are preferred  </li></ul><ul><li>Experience in CargoWise One system, or related brokerage systems is considered an asset  </li></ul><ul><li>Proficiency in MS Office  </li></ul><p></p><p><strong>What You Offer: </strong></p><ul><li>Ability to work independently (drive and self-starter/self-managed) and in a team environment  </li></ul><ul><li>Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion </li></ul><ul><li>Excellent oral and written communication skills  </li></ul><ul><li>Exceptional customer service skills  </li></ul><ul><li>Extremely detail-oriented and organized </li></ul><p></p><p><strong>What We Offer: </strong></p><ul><li>Equal opportunity employer    </li></ul><ul><li>Competitive compensation   </li></ul><ul><li>Comprehensive Benefits package, including fitness reimbursement program(s)  </li></ul><ul><li>Education Reimbursement Program   </li></ul><ul><li>Balance between work and home life   </li></ul></p></p>