Medical Receptionist

The Organization:

We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment.

We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

For more information, please go to

The Role:

Are you a patient focused professional with excellent communication skills and healthcare experience?

KMH Cardiology Centres Inc. is growing and we are recruiting for a full-time Medical Receptionist for our busy practise in _Kitchener._

The Accountabilities:

This goal of this position is to provide a positive patient experience for patients _in clinic_ and by phone for MRI bookings.

The key accountabilities of the role include:

– Act as a first point of contact for patients during their in-clinic experience

– Build and develop relationships with both new and existing patients, physician offices and other healthcare facilities.

– Greet patients and visitors as they arrive. Respond to patient check-ins, enquiries and phone calls.

Facilitate patient flow by communicating patients’ arrival and respond to patient inquiries in a courteous and empathetic manner. Accurately register patients by obtaining complete demographics, insurance information and consent.

– Respond to high volume of inbound and outbound calls promptly.

– Execute bookings for MRI’s and other medical services.

– Support in conducting quality checks established by BOT to verify the accuracy and availability of all information for appointments.

– Meet and achieve KPI’s and performance goals.

Ensure tasks are completed in a timely manner within pre-defined KPI’s for the team. Utilize Tableau daily to facilitate KPI attainment

– Optimize clinic capacity

– Ensure tasks including New bookings, Rescheduling, Cancellation, Arrivals and Upload Reports are completed in a timely manner within pre-defined KPI’s for team

– Schedule and confirm patient appointments and follow ups.

Build rapport with patients by responding to inquiries and provide clear explanation of test procedure and preparations per protocols.

– Maintain attention to detail for all medical records. Scan documents into patient charts.

– Maintain accurate patient records and ensure:

1. all required forms and documentation are completed per check in protocols

2. all prior requests and documentations are received in a timely manner

– Protect patients’ rights by maintaining confidentiality of personal and financial information

– Maintain a clean and organized reception area

– Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently

Required skills and experience:

– Medical office experience

– Cardiology practice experience is an asset

– Demonstrated high quality, compassionate, patient centred experience

– Proven ability to work proficiently and independently in a busy fast paced clinic environment

– Ability to establish priorities and achieve objectives with minimal supervision

– Excellent verbal and written communication skills

– Strong telephone etiquette

– Proficiency in technology including MS Office and EMR systems experience

– Strong understanding of medical terminology

– Excellent time management and organizational skills

– Ability to deal with sensitive information with a high degree of privacy and diplomacy

– Team player with strong interpersonal skills and flexibility

We are a progressive organization with a team passionate about healthcare.

Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach.

The medical administration teams takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH. This role has extensive face to face patient interaction.

This is a full-time position that is scheduled from _ 11.00 a.m.-7.00 p.m. _ Tuesday-Saturday.

This role reports to the Operations Manager and the Team Lead- CSR/MRI.

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

Please submit your current resume and cover letter to apply for this position.

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Thank you for your application.

Background check and vaccinations required. Only candidates selected for an initial virtual or telephone interview will be contacted.

No agencies please.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 37.5 per week

Benefits:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Application question(s):
Do you have experience in a Cardiology, MRI or Diagnostics clinic?

Experience:
Medical Office: 1 year (required)

Work Location: In person

Expected start date: 2024-07-22