IT System - Onsite Technician (Temporary Contract)

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: <br /><p>This is a remote position in Edmonton Alberta. We are looking for a technician to work from home but is able to be dispatched to our client locations in the area when required.</p><p><br /></p><p>This posting is for a four (4) month temporary contract.</p><p><br /></p><p>About Us:</p><p><br /></p><p>AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictate a balance between creating the ultimate experiences for our customers, our teammates and ourselves. As a multi-award-winning company, we have a proven track record of success by merging the worlds of people, processes, and technology.</p><p><br /></p><p>We offer:</p><p><br /></p><p> Competitive wages and benefits</p><p> RRSP matching</p><p> Mileage reimbursement or use of company vehicle for off-site service work</p><p> Convenient location near Lauzon and EC Row, on the Lauzon 10 bus route</p><p> Open, collaborative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air</p><p> Discounts on personal computer purchases</p><p> Onsite ping pong & bike desk</p><p> Weekly indoor soccer and outdoor skating for employees and families</p><p> Numerous networking, community, and social events</p><p> Opportunities for continuous learning, company subsidized training, mentoring, and internal growth</p><p></p><p>Position Purpose/Summary:</p><p><br /></p><p>The Technical Specialist is responsible for the following onsite support: installing, maintaining and troubleshooting servers, LAN, WAN and network infrastructures.</p><p><br /></p><p>Duties and Responsibilities:</p><p><br /></p><ul><li>Provide support for customers and internal staff in resolving technical issues</li><li>Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience</li><li>Demonstrate excellent self-management skills by managing loose-ends and task follow-through</li><li>Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation</li><li>Work with senior staff for advanced-level projects, break-fix and work order implementations</li><li>Remote, in-house and onsite work orders for workstations, printers, servers and connectivity equipment</li><li>On-site assistant for project implementation</li><li>Preventative maintenance for workstations, servers and printers</li><li>Break-fix</li><li>RMM deployment</li><li>Cloud services deployment</li><li>Administration for workstations, servers, printers and network connectivity equipment</li><li>Routing and connectivity equipment implementation and repair</li><li>Workstation in-house preparation</li><li>Ticket self-management and additional request follow-through</li><li>Exceptional administration, documentation and communications</li><li>Escalation for lower tiers</li><li>Exceptional work ethic to ensure problem has been resolved and client is fully satisfied</li><li>Perform post-resolution follow-ups with end-user and team members as required</li><li>After-hours rotation</li><li>Team support for after hours</li></ul><p><br /></p><p>Required Qualifications:</p><p><br /></p><ul><li>A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum of 2-3 years field experience</li><li>CCNA strongly preferred</li><li>Strong English written and verbal communication skills required</li><li>Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup</li><li>Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners</li></ul><p><br /></p><p>If you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontario&#39;s leading technology companies, please submit your resume for consideration.</p><p><br /></p><p>AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.</p></p></p>