IT Help Desk Technician

  • Full Time
  • Toronto

Godspeed Group

*Job Title: IT Help Desk Tech*

*Location: Toronto*

*Schedule: 30 hours per week (Monday,Wednesday,Friday)(Onsite only)*

*Job Responsibilities:*

As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.
* Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
* End-user hardware and software troubleshooting
* Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
* Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf .
* Monitor and accessory deployment/collection.
* Imaging/Provisioning Laptops/Workstations (not 100% required) .
* Face-to-face support experience. Working with end users to solve IT problems.
* Laptop & mobile device deployments.
* Upgrading broken devices or any damaged devices.
* Workstation Sweeps – Resetting monitors on a weekly basis.
* Ensure workstation monitors are functioning along with peripherals.
* Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
* Maintain Storage room assets and counts.
* Interfacing with users to troubleshoot software issues.
* Printer management and preventative maintenance.
* E-waste.
* Wipe all devices before e-wasting.

*Nice To Have Qualifications / Experience:*
* A+ Certification: Preferred but not mandatory.
* Inventory Systems: Experience with inventory management systems.
* Ticketing Systems: Familiarity with IT ticketing systems.

*NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.*

If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this HelpDesk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment

Job Type: Part-time

Pay: $25.00-$28.

To apply, please visit the following URL:→