Information Technology Support Analyst

Job Description

Join the MasTec Purnell Canada team

We are a leading contractor in Western Canada, anchored by a team that is motivated, ambitious and inclusive. We are united by a commitment to safety and united by a passion for solutions and innovation.

MasTec Purnell Canada offers career opportunities for individuals looking to take part in Canada's energy development, including the oil & gas, pipeline and industrial construction sectors. Guided by our Core Values of team, respect, excellence, integrity, duty and protect, we construct and maintain projects safely, reliably and with care and respect for the environment and communities in which we operate.

Why Join Us?

• Our Core Values are front and center and operationalized across the business
• Individual contribution is rewarded and teamwork is encouraged
• We maintain a commitment to a diverse and inclusive work environment where our employees can freely bring diverse perspectives and varied work experiences to work
• Individual development is strongly encouraged and fostered (e.g., hands-on training and cross-functional project opportunities)

POSITION SUMMARY:

The IT Support Analyst will be assisting with maintaining day-to-day computer operations of MasTec Purnell Canada, in addition to long-term planning and development of computer operations.

ESSENTIAL JOB FUNCTIONS:

• Provide deskside support, assisting with hardware and software issues
• Provide knowledgeable technical support and troubleshooting guidance pertaining to internet, laptop, phone, tablet and computer issues
• Field incoming help requests from end users in local and remote locations in a courteous manner
• Document technical problems and history through Service Now
• Assist in preparing, revising and maintaining procedures and related documentation
• Provide training on the operations and functionality of various applications, printers, and systems
• Identify and participate in key process improvements as they relate to the service desk
• Troubleshoot hardware issues and provision new and replacement equipment as needed
• Participate in systems testing and patch management
• Maintain asset database with high levels of accuracy
• Provide mobile telecommunications support for Android and Apple products, and act as a liaison with the Telco's as required
• All other duties as assigned

EAND WORK EXPERIENCE REQUIREMENTS:

• Post-secondary diploma or degree in Computer Science, Management Information Systems or a related field is preferred, however, a combination of professional certification and/or experience will be considered
• 5+ years of hands on help desk experience required
• Experience working in industrial construction project environments an asset
• Strong background in Microsoft Operating Systems (Windows 10 & 11), computer imaging (SCCM) and troubleshooting
• Experience with Office 365 including Microsoft Teams, and SharePoint required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Take reasonable care of your own and others' health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for promoting and living out MasTec Purnell Canada's 6 Core Values
• Effectively present information and respond to questions from groups of managers, clients, and customers
• Ability to work independently
• Logical and efficient, with a keen attention to detail
• Excellent written (technical writing) and verbal communication skills
• Great at establishing and enhancing relationships with stakeholders at all levels
• Strong analytical and problem-solving skills; attention to detail
• Self-starter, with results- oriented mindset; exceptional organizational and multi-tasking abilities
• Ability to mitigate difficult situations, adapt, and remain calm under pressure
• Ambitious, high-energy with positive attitude