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HOUSING CONSULTANT

  • Full Time
  • Toronto

City of Toronto

Responsibilities

will include the oversight of daily operations, while working on process efficiencies, relationship development, service delivery improvement, capacity building and overall innovation within the Program.



In this role, you will develop and implement processes, policies, and systems for data collection that improve the results-based accountability of the Program and Housing Secretariat Division. You will monitor and review program outcomes on an ongoing basis and adapt and adjust operational priorities based on up-to date data on system-level impacts and emerging issues.

This includes monitoring the contractual requirements of service providers to ensure compliance, financial accountability, and performance. 


As a savvy communicator, you will develop key messages for media inquiries and prepare briefing notes, justification memos, and presentations for diverse audiences, from senior management, Councillors and the Mayor’s Office to community stakeholders and members of the public. Your familiarity with budgeting and administration of agency or grants programs will be a major asset in this role. 



Overall success for a Housing Consultant in the EPIC Program also involves a thorough understanding of a housing first principle, the knowledge of eviction processes in Ontario, the application of housing stability / sustainability concepts, strong stakeholder engagement methodology, and comprehension of the housing and homelessness prevention resources that exist in Toronto. 

Key Qualifications:

  • Post-secondary education in a discipline relevant to the position or an equivalent combination of education and experience.
  • Considerable project management experience with a demonstrated ability to manage complex projects, in a fast-paced, high-profile environment.
  • Considerable experience in the administration and delivery of housing, housing benefits, grants to non-profits or similar programs that require working within a legislative (or similar) accountability framework.
  • Experience in stakeholder relations with a high level of ability to influence and negotiate outcomes effectively.
  • Experience supervising, coordinating, and motivating staff, conducting performance appraisals and managing labour relations matters.
  • Experience working with and interpreting financial and non-financial data, with ability to use the data to assess program-related outcomes against established performance measures.
  • Excellent critical thinking skills with the ability to take initiative and problem solve.
  • Highly developed verbal and written communication skills, including the ability to summarize information into clear and concise messages and prepare and deliver presentations, coupled with political acuity.
  • Ability to work independently and in a team environment.
  • Strong interpersonal and conflict resolution skills to deal with sensitive issues with diplomacy, tact and political acuity.
  • Ability to work effectively with electronic spreadsheets, word processing, and presentation software.
  • Ability to travel within Toronto to attend in person meetings with partner agencies and stakeholders and/or deliver training sessions and workshops – this may involve working extended hours when required.