hotel front desk clerk

Job Description

<ul><li>Education: Secondary (high) school graduation certificate</li><li>Experience: Experience an asset</li><li><h2>Work setting</h2><br></li><li>Hotel, motel, resort</li><li><h2>Tasks</h2><br></li><li>Register arriving guests and assign rooms</li><li>Process group arrivals and departures</li><li>Take, cancel and change room reservations</li><li>Provide information on hotel facilities and services</li><li>Provide general information about points of interest in the area</li><li>Process guests' departures, calculate charges and receive payments</li><li>Maintain an inventory of vacancies, reservations and room assignments</li><li>Follow emergency and safety procedures</li><li>Clerical duties (i.e. faxing, filing, photocopying)</li><li>Answer telephone and relay telephone calls and messages</li><li>Assist clients/guests with special needs</li><li>Contact customers to deliver requested wakeup calls</li><li>Provide customer service</li><li><h2>Computer and technology knowledge</h2><br></li><li>Multi-line switchboard</li><li><h2>Security and safety</h2><br></li><li>Criminal record check</li><li><h2>Work conditions and physical capabilities</h2><br></li><li>Attention to detail</li><li>Fast-paced environment</li><li>Standing for extended periods</li><li>Work under pressure</li><li><h2>Personal suitability</h2><br></li><li>Client focus</li><li>Dependability</li><li>Efficient interpersonal skills</li><li>Excellent oral communication</li><li>Flexibility</li><li>Judgement</li><li>Organized</li><li>Reliability</li><li>Team player</li><li><h2>Government programs</h2><br></li><li>Recognized employer</li><li><h2>Health benefits</h2><br></li><li>Dental plan</li><li>Health care plan</li><li>Paramedical services coverage</li><li><h2>Other benefits</h2><br></li><li>Free parking available</li><li>On-site amenities</li><li>On-site recreation and activities</li><li>Work Term: Permanent</li><li>Work Language: English</li><li>Hours: 30 to 44 hours per week</li></ul>