Guest Services Representative

Job Description

<p>Oshawa Centre - Oshawa, ON</p><p>JOB TYPE</p><p>Temporary Contract</p><p>Position Summary</p><p>Primaris REIT is currently hiring 2 dedicated and enthusiastic Guest Services Representatives to join our team at our Oshawa Centre, ON. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you</p><p>Role</p><p>Responsibilities<br>As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include:</p><ul><li>Providing exceptional support to customers and tenants</li><li>Assist in the facilitation of the property gift card program</li><li>Assist in the administration of the lost and found program</li><li>Providing directions to shoppers</li><li>Answering calls and emails</li><li>Registering customers for the "Parenting Room" (where applicable)</li><li>Maintaining employee manuals</li><li>Coordinating rentals</li><li>Administering vending machine refunds</li><li>Restocking and organizing information brochures</li><li>Other duties as assigned</li></ul><p>Requirements<br>To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:</p><ul><li>Completed or are working towards a Secondary School diploma or equivalent</li><li>1+ years of customer service experience</li><li>Microsoft Office experience is considered an asset</li><li>First Aid, CPR, and AED certifications are considered an asset</li><li>Knowledge or willingness to learn Health & Safety procedures</li></ul><p>Competencies</p><ul><li>Communicate clearly, concisely, professionally and convey active listening and openness</li><li>Build positive relationships and demonstrate commitment, effort and a "take charge" attitude</li><li>Produce accurate work with attention to detail and consistently meet deadlines</li><li>Take ownership for actions, accept constructive criticism and make the necessary changes to behavior</li><li>Overcome obstacles to get the job done, identify problems and recommend solutions</li><li>See change positively and adapt quickly to change in work requirements</li></ul><p>Values</p><ul><li>Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated</li><li>Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas</li><li>Integrity: Do the right thing, deliver on commitments and admit mistakes</li><li>Teamwork: Work together as one team toward common goals</li><li>Accountability: Hold yourself and others accountable for decisions and results</li></ul><p>Next Step</p><p>If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, with your resume attached please Apply Here. Please note that we thank all who apply however only candidates considered for an interview will be contacted.</p><p>Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact us here.</p>