Guest Service Agent/Night Auditor

The Night Auditor / Guest Service Agent will be responsible for Hilton Garden Inn Toronto Airport West Mississauga. The successful candidate will be a assisting in Front Desk / Night Audit operations.

· Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies,

· creating and cancelling reservations and act as the main liaison between the guest and the hotel.

· Promptly and effectively deal with guest complaints and requests.

· Reconciliation of the day’s transactions

· Performing the closing of the day in PEP the PMS system at the hotel.

· Performs the completion of the Night Audit Check list and Ensures the Night Audit Functions are completed and all reports distributed in a timely Manner..

· Input financial reports for management and submit

· Deliveries to guest’s rooms

· Security walks inside and outside of property

· Provide support and solutions to guest concerns or situations and ensure follow-up action is taken.

· Follow all required hotel & company policies

· Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

· Monitor the appearance, standards, and performance of the Front Office Team Members

· Maintain good communication and working relationships with all hotel departments

· Establish and build relationships with guests to ensure all service expectations are exceeded

· Ensure & comply with company safety policies, procedures and guidelines

Job Type: Part-time

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Experience:

• Hotel: 2 years (preferred)
• Guest services: 2 years (required)
• Night Audit: 2 years (required)
• Hospitality: 2 years (required)

Work Location: In person