Guest Service Agent

Job Description

Location
262 Carlingview Drive, Toronto, ON M9W 5G1
 
Benefits
Pulled from the full job description
Vision care
Dental care
 
Full job description
About Easton’s Group of Hotels

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality

companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton’s

Group of
Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent

addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and

growth opportunities to all our employees.

HOTEL OVERVIEW

Embassy Suites by Hilton Toronto Airport
is a 255
room full
service hotel, owned and operated by

Easton's Group of Hotels. Located near Toronto Pearson airport, it features a restaurant and bar with over

1000 square feet of banquet space.

We are hiring
Full
time Night auditor
About Easton’s Group of Hotels

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality

companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton’s

Group of
Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent

addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and

growth opportunities to all our employees.

HOTEL OVERVIEW

Embassy Suites by Hilton Toronto Airport
is a 255
room full
service hotel, owned and operated by

Easton's Group of Hotels. Located near Toronto Pearson airport, it features a restaurant and bar with over

1000 square feet of banquet space.

We are hiring
Full
time Night auditor


About Easton’s Group of Hotels

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About the Hotel

Embassy Suites by Hilton Toronto Airport is a 255-room full-service hotel, owned and operated by Easton's Group of Hotels. Located near to the Toronto Pearson airport, it features a restaurant and bar with over 1000 square feet of banquet space.


Benefits
Health, Vision, and Dental Coverage
Employee referral incentives
Educational reimbursements
GoodLife corporate discount
Auto-insurance discount
Employee Social Events
Career Development
Worldwide Hotel Discounts at Hilton Hotels.
Perkopolis – discounts on 500+ brands

Embassy Suites by Hilton Toronto Airport is looking for someone with Guest service agent experience in the Hospitality industry, friendly & focused to join our team! Please note it is a Full-time position only. Mandatory 7 days availability should be flexible for overnight shift as well.

Job overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
Duties and Responsibilities

Welcomes guests in a friendly, prompt, and professional manner.
Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
Issue, control, and release guest safe deposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
Promote teamwork and quality service through daily communications and coordination with other departments.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
In carrying out your duties you will follow all Company and Brand Standards.
QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
Must speak fluent English. Other languages preferred.
This job requires the ability to perform the following:
Frequently standing up behind the desk and front office area
Remain stationary for extended periods.
Carrying or lifting items weighing up to 50 pounds
Handling objects, products, and computer equipment
Use a keyboard to operate various property management and reservations systems, etc.