Guest Service Agent

General Hotel Information: We are a limited service property. An excellent team with a very low turn-over rate. All staff have been here for years. Looking to add one more.

– Experience with Hotel PMS. We use Five Star Hotel Systems

– Greet guests and patrons as they arrive

– Ask if guests have a prior booking

– Manage the registration process

– Ask for identification and ensure that the provided credentials are accurate

– Handle guest check-ins and check-outs appropriately

– Operate hotel switchboard, take calls and provide information and transfer calls

– Manage accurate accounting of all rooms

– Provide guests with room keys

– Take reservations over the telephone, through emails and in person

– Answer queries regarding the hotel’s services, charges, dining facilities, and travel directions

– Refer guests to appropriate departments to resolve complaints or provide suggestions

– Compute bills and take payments

– Provide guests with directions around the hotel

– Contact housekeeping and maintenance departments when a problem is reported

– Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

– Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

– Inform management of any discrepancies in front desk operations

– Communicate with staff on the previous shift to manage guests’ arrivals and reservations

– Perform cleaning and maintenance tasks on the front desk

– Offer guests advice on local shopping and eating areas

– Issue safety deposit boxes to guests when requested

– Previous hotel and accounting experience an asset

– Experience with Hotel PMS. We use Five Star Hotel Systems

– Extremely reliable and dependable

– Experience in a guest services role

– This position requires a friendly, helpful individual who is able to assess the needs of our guests at all times

– Proven ability to be organized, detailed, efficient and work under pressure

– Maintains an appropriate appearance and hygiene when on duty

– Adheres to all hotel policies regarding security, safety procedures, walk-in check in and guest confidentiality

– Applicants need to have a positive demeanor and be a team player

– Must be flexible with shifts, am/pm, weekends and holidays

– Excellent communication skills, speaking, reading and writing

– Needs to be great at multi-tasking with strong customer service skills

Job Types: Full-time, Part-time

Job Type: Full-time

Pay: $17.00-$18.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Work Location: In person