General Manager

Job Description

<p>The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.</p><p><br></p><p><b>Key Responsibilities</b></p><p><br></p><p>Functional</p><ul><li>Articulate the organization’s mission and strategy, clearly communicating business goals to the store team.</li><li>Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink </li><li>Act as an advocate for the customer by placing them at the forefront of all decision-making processes </li><li>Identify local market trends and competitors to proactively anticipate customer needs and expectations </li><li>Embrace and champion technology that delivers both high-tech and high-touch solutions for customers.</li><li>Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives </li><li>Continually assess staffing levels and lead recruiting and selection of new employees </li><li>Own store schedule </li><li>Open and close store and manage sales floor </li><li>Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures </li></ul><p><br></p><p>People </p><ul><li>Build strong teams by attracting and developing the best talent </li><li>Bring out the best in others; empower and constructively stretch talent </li><li>Give authentic feedback on performance and potential </li><li>Ensure all team members understand their performance standing and have clear objectives that align with overall organizational and team goals.</li><li>Collaborate with others to drive flexible and just in time solutions, quickly and easily </li><li>Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself </li><li>Help others see the impacts of their efforts and proactively engage others to get input </li><li>Encourage others to freely share their point of view and be open to feedback </li><li>Accountable for the overall engagement, productivity, turnover, and bench strength of the team </li></ul><p><br></p><p>Cultural </p><ul><li>Model the organization’s values and consistently convey a positive image in everything you do.</li><li>Celebrate diversity of thought and have an open mindset </li><li>Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes </li><li>Embrace, champion, and influence change through your team and/or the organization </li></ul><p><br></p><p><b>Key Qualifications </b></p><ul><li>College degree preferred or equivalent job experience </li><li>6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders </li><li>Ability to be mobile on the sales floor for extended periods of time </li><li>Availability to work a flexible schedule, including evenings, weekends, and holidays </li><li>Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques </li><li>Bilingualism (French/English) is required for all positions in Quebec</li></ul><p></p>