General Manager - Gaming and Entertainment (Casino)

Job Description

<p>A leading player in the entertainment and gaming industry is seeking a dynamic and experienced <strong>General Manager</strong> to oversee full-scope operations of a major gaming and hospitality venue. This high-impact leadership role supports regional executive leadership and oversees all departments, including Gaming, Food & Beverage, Security, Facilities, Human Resources, Marketing, and Guest Services. The General Manager is accountable for the successful day-to-day and strategic operations of the property. This includes ensuring financial performance, operational excellence, and a superior guest experience while maintaining compliance with regulatory requirements. You'll lead a passionate and diverse team, helping foster a high-performance, collaborative culture.</p><p><br></p><p><strong>Description</strong></p><ul><li>Lead and inspire departmental teams across all functions including gaming, food and beverage, facilities, and customer service.</li><li>Provide oversight of department-level business plans and budgets, ensuring alignment with organizational goals and resource allocations.</li><li>Analyze financial and operational performance data to inform strategic decisions and drive profitability.</li><li>Review and enhance internal procedures to improve efficiency and guest satisfaction.</li><li>Collaborate with senior leadership on long-term planning, policy implementation, and regional growth strategies.</li><li>Champion employee engagement, performance development, succession planning, and training initiatives.</li><li>Ensure adherence to all relevant policies, procedures, and licensing regulations.</li><li>Represent the property in the community and with key stakeholders as needed.</li><li>Travel within the region may be required on occasion.</li></ul><p><br></p><p><strong>Requirements</strong></p><ul><li>Minimum 5 years of progressive management experience in hospitality, gaming, or related service industries.</li><li>Proven leadership in multi-department operations, ideally including casino/gaming experience.</li><li>Post-secondary education in Business Administration, Hospitality, or related discipline is preferred.</li><li>Must be able to work on-site, including evenings, weekends, and holidays as needed.</li><li>Physical ability to stand or walk for extended periods and perform light physical tasks (bending, lifting, reaching).</li><li>Fast-paced environment requiring multitasking and adherence to tight deadlines.</li><li>Strong financial and operational acumen, with experience in budgeting and performance analysis.</li><li>Exceptional communication, decision-making, and interpersonal skills.</li><li>Comfortable leading in a fast-paced, high-traffic environment.</li><li>Strategic thinker with the ability to implement change and drive results.</li></ul><p><br></p><p><strong>Corporate Culture</strong></p><ul><li><strong>Competitive Compensation:</strong> </li><li><strong>Health & Dental Coverage:</strong> Comprehensive benefits to support your well-being</li><li><strong>Employee Retirement Savings Plan:</strong> Helping you plan for the future</li><li><strong>Uniforms Provided:</strong> Professional appearance, no cost to you</li><li><strong>Employee Assistance Program (EAP):</strong> Mental health and wellness resources</li><li><strong>Meal Discounts:</strong> Enjoy savings during your shift</li><li><strong>Performance Bonuses:</strong> Rewarding excellence and achievement</li><li><strong>Employee Recognition Programs:</strong> Celebrate success with Employee of the Month and Employee of the Year awards</li></ul><p><br></p><p>Contact Janis Romeskie at 403.670.9101 x4 or submit your resume in confidence below.</p>