GENERAL MANAGER - Deluxe Resort in the city center of Toronto

Job Description

<p><b>GENERAL MANAGER - Deluxe Resort in the city center of Toronto</b></p><p><b>(Must be legally authorized to work in Canada)</b></p><p><br></p><p>The General Manager (GM) is responsible for providing strategic leadership and operational excellence for a deluxe, newly branded Resort located in the heart of Toronto. This role oversees all aspects of hotel performance, ensuring exceptional guest experiences, strong financial results, brand compliance, and a high-performing team culture. The GM serves as the primary ambassador of the hotel to ownership, brand partners, guests, and the local community.</p><p><br></p><p><b>Qualifications & Experience:</b></p><ul><li>Minimum 8-10 years of progressive senior leadership experience in the hospitality industry.</li><li>Prior experience as a General Manager or Hotel Manager in a <b>branded hotel group</b> (luxury or upper-upscale strongly preferred).</li><li>Proven track record of managing a full-service, city-based hotel.</li><li>Strong financial acumen with experience managing budgets, forecasts, and capital planning.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Experience in the Toronto or major urban luxury hotel market.</li><li>Strong understanding of unionized environments (if applicable).</li><li>Results-driven with a hands-on, visible leadership style.</li><li>Passion for hospitality, service excellence, and brand integrity.</li></ul><p><br></p><p><b>Key Responsibilities:</b></p><p><b>Leadership & Strategy</b></p><ul><li>Provide visionary leadership aligned with brand standards and ownership objectives.</li><li>Develop and execute short- and long-term business strategies to maximize profitability and market positioning.</li><li>Foster a culture of excellence, accountability, and continuous improvement.</li></ul><p><b>Operations Management</b></p><ul><li>Oversee all hotel departments including Rooms, Food & Beverage, Sales & Marketing, Finance, Human Resources, and Engineering.</li><li>Ensure consistent delivery of luxury service standards and guest satisfaction.</li><li>Maintain compliance with brand, legal, safety, and regulatory requirements.</li></ul><p><b>Financial Performance</b></p><ul><li>Prepare, manage, and achieve annual budgets and forecasts.</li><li>Drive revenue growth through effective pricing, yield management, and sales strategies.</li><li>Control costs while maintaining deluxe service and product quality.</li></ul><p><b>Guest Experience & Brand Standards</b></p><ul><li>Champion a guest-centric culture with a strong focus on service recovery and personalization.</li><li>Ensure full compliance with brand standards and brand audits.</li><li>Represent the hotel positively within the brand network and local market.</li></ul><p><b>People & Culture</b></p><ul><li>Recruit, develop, and retain top leadership talent.</li><li>Lead performance management, succession planning, and training initiatives.</li><li>Promote an inclusive, respectful, and engaging workplace culture.</li></ul><p><br></p><p>Salary + Bonus and Benefits.</p><p><br></p><p><b>To Apply:</b></p><p>Please send your CV and a brief cover letter highlighting your relevant experience to Mr. Steve Renard, President at </p><p><br></p><p>Best regards,</p><p><b>Stephen J. Renard</b></p><p><br></p><p><b>Stephen J. Renard </b></p><p><b>President</b></p><p><b>Renard International Hospitality Search Consultants</b></p>