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Fulfillment Account Manager

H.C. Winter Search


Our client based in Brampton is looking for a Fulfillment Account Manager, this role will play a key role in managing and growing relationships within the company’s fulfillment clients. You’ll ensure customer success by optimizing logistics strategies, improving fulfillment efficiency, and driving expansion opportunities. This role requires a strong understanding of supply chain operations, data-driven decision-making, and proactive client management.

What You’ll Do:


  • Own and manage fulfillment client accounts, ensuring top-tier service and operational excellence.
  • Identify growth opportunities by optimizing fulfillment strategies and driving volume growth.
  • Develop and execute strategic account plans to improve customer retention and expand business.
  • Analyze fulfillment data to uncover insights and propose optimizations.
  • Create and manage reporting to track performance, KPIs, and logistics efficiencies.
  • Lead regular business reviews (monthly/quarterly) to align on performance and opportunities.
  • Collaborate cross-functionally with warehouse operations, customer service, and sales teams to ensure smooth execution.
  • Ensure seamless onboarding for new accounts by aligning fulfillment strategies with client needs.
  • Solve logistics challenges by thinking critically and providing scalable solutions.

What company is looking For:

  • 3+ years of account management experience in logistics, eCommerce fulfillment, or supply chain.
  • Proven track record of retaining and expanding enterprise or commercial accounts.
  • Strong data skills, including Excel/Google Sheets (pivot tables, vlookups, etc.).
  • Hands-on operational experience in fulfillment, warehousing, or logistics.
  • Ability to build trust and communicate effectively with internal and external stakeholders.
  • Proactive and self-driven—able to manage accounts and projects independently.
  • Creative problem solver with a strategic mindset for fulfillment and supply chain optimization.


Advantage:

  • Experience with Amazon FBA/FBM, Shopify fulfillment, or retail distribution.
  • Familiarity with logistics platforms like NetSuite, ShipStation, or 3PL software.
  • Ability to analyze data and turn insights into actionable strategies.

If interested please apply


To apply, please visit the following URL:https://en-ca.whatjobs.com/pub_api__cpl__83235795__4809?utm_campaign=publisher&utm_medium=api&utm_source=4809&geoID=676→