Front Desk Agent

  • Full Time
  • Toronto


RECREATIVOS VACASALI SA.We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day.

Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.What We’re Looking ForVacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service.

By providing personalized attention to our guests and owners you will help us maintain our quickly growing portfolio of vacation homes.Compensation$23.25 CAD / hourMore benefits and company perks information belowWhat You’ll DoAct as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management officeBe responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concernAssist with the creation and delegation of maintenance and housekeeping tickets (If applicable)Verify unit availability to assist with scheduling vendor or realtor visitsMeet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservationsBuild and maintain business relationships and open lines of communication with other internal support teamsSkills And Position RequirementsTechnical computer skills required on all forms of hardware – laptops, tablets and mobile devicesProfessional in all forms of communications such as email, phone calls, video calls and textsAbility to work well under pressure in an agile, fast-paced environmentExcellent time management skills with the ability to change activity frequently and cope with interruptionsHighly responsive and reliableStrong attention to detailPrior housekeeping experience a plusAdhere to all company policies and proceduresWork Environment and Physical DemandsAvailability to work Sunday through Saturday, early mornings and evenings as needed.Occasional need to perform housekeeping and/or inspection dutiesAbility to stand, sit, and walk for an extended period of timeReach overhead and below the waistRegularly push, pull, and lift up to 25 poundsOccasionally lift or move up to 50 poundsBend, stoop, squat, kneel, and twistAbility to use hands to finger, handle or feel, and reach with hands and armsThe physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.What You’ll GetExtended Medical and DentalRegistered Retirement Savings Plan – company matchSki pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicantsEmployee Assistance ProgramCareer advancement opportunitiesEmployee discountsOpportunity to try activities on FAM trips and earn commissionsAll the equipment you’ll need to be successfulGreat colleagues and culture, monthly socialsWe do not have staff accommodation available. Must be legally eligible to work in Canada.Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes.

Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.An offer of employment for this role will be contingent upon the successful completion of a background check.