FR/EN Customer Success Manager (iPaaS)

Job Description

Job Description

Job Description

Salary:

About Flexspring

We are a fast-growing HR integration platform (iPaaS) company that helps organizations automate the flow of data between HR, Payroll, Finance, and IT systems. Our mission is to remove manual data entry, reduce compliance risk, and give customers more time to focus on strategic HR initiatives.

The Opportunity

As a Customer Success Manager (CSM), you will be the trusted advisor for our customers post-sale, ensuring they see measurable value from our platform. Youll drive adoption, secure customer references, and own the revenue engine for your book of business through renewals and upsells. This role sits at the intersection of customer advocacy, business growth, and integration expertise.

Your Key Responsibilities

Renewals & Retention: Own the end-to-end renewal process, ensuring high retention rates and proactive risk mitigation.

Upsell & Expansion: Identify opportunities to expand customer usage of our iPaaS platform, positioning additional integrations and services.

Customer References: Develop customer advocates and secure referenceable clients through success stories, case studies, and participation in marketing initiatives.

Account Strategy: Build strategic account plans to align customer objectives with our integration roadmap.

Customer Advocacy: Partner with Product and Sales teams to bring customer insights back into the business and influence roadmap decisions.

Value Realization: Measure and communicate the business impact of our integrations to stakeholders, showing clear ROI.

Relationship Management: Serve as the primary post-sale contact, building long-term partnerships with HR, IT, and Finance leaders.

What We Offer

• Competitive salary and Performance-based bonus.
• Work from home. Enjoy flexible hours.
• Work with cutting-edge technology in the growing field of data integration.
• Own your success: Receive an attractive base salary, enjoy an empowering work culture, and apply your expertise to meaningful work.
• Expect excellence: Collaborate, learn and grow with a high-performance team.
  
  

Required Skills And Attributes

• 3+ years in Customer Success, Account Management, or related roles in SaaS / HR Tech.
• Strong track record managing renewals and driving upsells within existing customer accounts.
• Experience building executive-level relationships and securing customer references.
• Understanding of HR systems (Workday, SAP, Oracle, ADP, UKG, Paylocity, etc.) and the challenges of HR data integration.
• Experience utilizing CRM systems such as Salesforce
• Excellent negotiation, and presentation skills.
• Data-driven mindset with ability to articulate business outcomes and ROI.
  
• Excellent communication in French and English.

Nice to Have

• Experience with HR or financial data integrations.

For more information about Flexspring, visit: https://www.flexspring.com

Equal Employment Opportunity Statement

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.