Dock Worker (Part Time) - Fastfrate Group (Ottawa)

Job Description

<b> Purpose of Position: </b> <br><br> The Team Lead is responsible to the loading, unloading and storing of customer freight in a safe and efficient manner. This role is also responsible for optimizing daily sortation, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions. <br><br> <b> Key Accountabilities: </b> <br><br> <b> Forklift Operator: </b> <ul> <li> Operate a forklift to safely load and unload freight from trucks </li> <li> Confirm that inbound freight is receive by either scanning the product or completing inbound forms </li> <li> Verify the packing labels for accuracy of product being shipped </li> <li> Report any damaged freight or quality concerns to the Facility Supervisor </li> <li> Meet all efficiency requirements as determined by the SOP and the Terminal Manager </li> </ul> <b> Shift Hours: </b> Monday to Friday, 4:00am-9:00am (20 hours/week), 30 min break <br><br> <b> Team Lead: </b> <ul> <li> Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments. </li> <li> Lead and manage sortation associates and delivery drivers to maintain high performance standards. </li> <li> Conduct daily safety inspections and enforce compliance with safety protocols. </li> <li> Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency. </li> <li> Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics. </li> <li> Track delivery progress, proactively address service issues, and resolve customer complaints. </li> <li> Manage return shipments, cancellations, and resolve delivery discrepancies effectively. </li> <li> Ensure strict adherence to company policies and regulatory compliance standards. </li> <li> Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management. </li> <li> Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows. </li> <li> Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes. </li> </ul> <b> Other Duties </b> <ul><li> Performs other duties as required </li></ul> <b> Qualifications: </b> <ul> <li> Diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience. </li> <li> Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools. </li> <li> Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively. </li> </ul> <b> Required Skills: </b> <ul> <li> Forklift license </li> <li> 1 to 2 years as propane forklift driver </li> <li> Experience in transportation is a plus </li> <li> Strong attention to detail. </li> <li> Good time management skills </li> <li> Creative and effective problem-solving ability </li> <li> Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) </li> <li> Skilled in word processing and email management </li> <li> Comfortable navigating MS Windows operating system </li> <li> Proficiency with logistics systems and reporting </li> </ul> <b> Working Conditions: </b> <ul> <li> Warehouse or distribution center environment </li> <li> Standing, walking, and lifting up to 50 lbs. </li> <li> Shift work includes early mornings, evenings, and weekends. </li> <li> Follow safety protocols and use PPE </li> </ul> <br>