Dispatcher
Adecco Canada
Ottawa
Job Description
Adecco is currently seeking an experienced Dispatcher to join our client's team in Carp, ON. Reporting to the General Manager, the Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of customer service in a fast-paced work environment.- Work Location: Carp, ON
- Shifts: Full time hours that fall in line with School Bussing Split Shift (approx. 6:30am to 10:30am and 1:00pm to 5:00pm)
- Split shift hours to support school bussing peak times
- This full time role runs year round, and it not defined by the school calendar
- Summer or school holiday hours may vary and may NOT be split shift as a result
- Dispatchers receive a 2 week holiday pro-rated the first year
- You will need a reliable means of transportation to work in all weather.
- No public transportation available to this area.
- Ensure dispatch and driver operations are in accordance with established standards
- Creatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidays
- Customer Service Calls, Recurring rides & Special event co-ordination
- Incident reporting
- Dispatch drivers to various routes on a timely basis
- Alert drivers to road closures and other delays
- Identify all runs and drivers active on routes are on time to ensure no students are left behind
- Manage and pull a variety of reports as per the General Manager's directive
- Manage and assist with scheduling vehicle maintenance as required
- Answer phones, fax, and email correspondence in a professional and courteous manner
- Dispatch experience within the transportation or service industry or related education
- Ability to utilize a two way radio to listen to, respond to and communicate effectively with all on route drivers
- Ability to multi-task to prioritize several urgent and important tasks
- Ability to accurately follow a flowchart of procedures to meet corporate and legal obligations
- Strong proven customer service experience
- Computer literate and have software experience in MS Office (MS Word and Excel)
- A good understanding of the transportation industry
- Possess a valid Ontario G license
- Able to Provide a Clean drivers abstract
- Able to Provide a Clean criminal record search
- An excellent Geographic knowledge of the City of Ottawa and surrounding areas and preferably familiar with the schools and their locations within the districts we serve
- Able to communicate effectively with clear, concise and excellent English
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