Director, student financial support and operations


Director, Student Financial Support and Operations Date Posted: 05/31/2024 Req ID: 37653 Faculty/Division: Ontario Institute for Studies in Education Department: OISE: Ofc of the Dean Campus : St.

George (Downtown Toronto) Description: About us: OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research.

As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto – Canada’s most dynamic and comprehensive institution of higher learning.

OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy.

A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborative energy that few institutions in the world can claim.

Your Opportunity: The Director, Student Financial Support and Operations, provides leadership and oversight for financial aid and graduate student funding services at OISE.

Under the general direction of the Vice Dean and with a dual reporting line to the Chief Administrative Officer, the incumbent coordinates the administration of all OISE student financial services in close cooperation with academic departments.

With managerial responsibility for a team of administrative staff, responsibilities include managing integrated, effective, and accountable student financial services, encompassing student funding for funded students, needs-based and merit-based financial aid, and internal awards, with the aim of maximizing OISE’s operating budget and endowment funds.

The Director also acts as the divisional liaison for CUPE 3902-1, and CUPE 3902 Unit-7 collective agreements and will provide expert advice to OISE colleagues on the administration of said collective agreements.

Additionally, the Director oversees the development of institutional research and analysis to inform decision-making and maximize the impacts of institutional financial support on student success.

Essential Qualifications: EDUCATION: Master’s degree with statistical and quantitative training, or an acceptable equivalent combination of education and experience.

CPA designation or courses towards completion of CPA is strongly preferred.

EXPERIENCE: Minimum of five (5) years of financial experience in a university setting, administering and interpreting complex academic and financial policies and procedures.

Direct experience working with students.

Experience administering student funding, university financial aid, awards and bursaries.

Demonstrated experience liaising with senior administrators, responding to and handling matters of a complex and sensitive nature.

Experience working with information technology systems and demonstrated experience in improving data reporting for informed decisions, and increasing the operational efficiency and effectiveness of processes and systems with technology.

Experience in statistical analysis and demographic analysis.

SKILLS: Proven managerial skills, including managing in a unionized environment.

Highly developed interpersonal, verbal and written communication and organizational skills.

Demonstrated record of success in researching, analyzing, making recommendations, providing risk assessments and options.

Strong financial processes, reconciliation and reporting skills.

Strong computer skills with experience in MS Office, knowledge of University’s SAP based Administrative Management Systems (AMS) and related applications (FIS, HRIS) or equivalent.

Strong knowledge and proficiency with a student information system (e.g.


Experience with statistical analysis software and predictive modelling.

Experience with Tableau, Power BI or similar data visualization software.

Aptitude in systems thinking, analytical ability, problem-solving strength.

OTHER: Ability to work independently and to perform effectively as a member of a team.

Ability to exercise tact and diplomacy and deal with people in a calm and effective manner in sometimes sensitive situation and to maintain confidentiality.

Ability to assimilate and interpret complex information; ability to make a sound business case for changes that are needed; ability to apply principles to factual situations; a strong sense of process; ability to meet the needs of a variety of stakeholders while preserving institutional interest; strong negotiation and persuasion skills.

Ability to create and implement standard operating procedures using strong analytical skills.

Closing Date: 06/16/2024,11:59 PM ET Employee Group: Salaried Appointment Type : Budget – Continuing Schedule: Full-Time Pay Scale Group & Hiring Zone: PM 4 — Hiring Zone: $102,763 – $119,892 — Broadband Salary Range: $102,763 – $171,273 Job Category: Administrative / Managerial.buttontext00b26598368a4abe a{ border: 1px solid transparent; }.buttontext00b26598368a4abe a:focus{ border: 1px dashed #25355a !important; outline: none !important; } All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community.

We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities.

We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey.

This survey is voluntary.

Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff.

Results will be aggregated for institutional planning purposes.

For more information, please see

Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members.

Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA).

As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].

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