Director, Operations Strategy & Analysis

Job Description

<p><p>Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.</p>
<p>We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.</p>
<p>Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.</p>
<h3>Summary</h3>
<p>This position is accountable for increasing the effectiveness of the Home Services Operations organization and providing strategic support for the leadership team. The successful candidate will combine strong strategic thinking with advanced analytical and reporting capabilities to drive data-informed decisions and operational excellence. The role also requires strong team management and project leadership skills, fostering collaboration and ensuring successful delivery of key initiatives.</p>
<h3>Responsibilities</h3>
<ul>
<li>Develop and implement operational frameworks to enhance efficiency and achieve business objectives.</li>
<li>Prioritize and screen high-value strategic opportunities and issues, including new business assessments, hypothesis generation, stakeholder engagement, and transitioning for team execution.</li>
<li>Quantitatively track initiatives and operational efficiencies to ensure progress against strategic objectives and keep the organization on course for success.</li>
<li>Support project activities and growth initiatives across the organization.</li>
<li>Proven ability to interpret complex data and metrics; experience with data analytics tools.</li>
<li>Conduct quantitative and financial analysis for COO and Executive decision-making, including collecting data from primary and secondary sources (internal and external), analyzing data, and generating actionable insights.</li>
<li>Analyze business reporting and recommend improvements to operations; lead enhancements to dashboards and KPI scorecards to ensure accuracy and relevance.</li>
<li>Support ongoing intelligence activities by analyzing market trends and competitor strategies, including financial position, strengths and weaknesses, M&A activities, market/customer/value-chain participation choices, and operating strategies.</li>
<li>Strong team management and project leadership skills to guide initiatives and mentor professionals.</li>
<li>Ability to lead change management initiatives and drive adoption of new reporting and analytics processes.</li>
<li>Act as a bridge between business units and support groups to align objectives and optimise performance.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Bachelor’s degree (MBA preferred).</li>
<li>10+ years in operations management or similar roles.</li>
<li>Experience with KPIs, change management, and IT coordination for technology implementation.</li>
<li>Statistical and financial analysis skills.</li>
<li>Advanced proficiency in Microsoft Excel and PowerPoint.</li>
<li>Expertise in building executive level presentations.</li>
<li>Robust written and oral communication skills, including strong presentation skills.</li>
<li>Strong team collaboration and interpersonal skills.
</li><li>Ability to translate complex data into clear, actionable insights for senior leadership.</li>
<li>Experience with BI tools (Power BI, Tableau) and data analytics platforms (Azure, SQL) an asset</li>
<li>Familiarity with automation and data governance principles.</li>
<li>Thrives in a fast-paced environment and fosters a culture of continuous improvement.</li>
</ul>
<p>Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.</p></p>
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