Director, Accident Benefit Operations, Best Practices AB/Bodily Injury, Technical Expertise and[...]

Job Description

<p><h3>Overview</h3><p>As the Director, Accident Benefit (AB) Operations, Best Practices AB/Bodily Injury (BI), Technical Expertise and Support, you will be a transformative leader at the forefront of shaping the strategic direction and operational excellence of our AB and BI claims functions. Responsible for a large, multi-provincial division of more than 500+ employees, including 40+ people leaders, you will drive innovation, elevate performance, and lead the evolution of claims operations in a rapidly changing environment. This role demands deep insurance expertise, a strategic mindset, and a proven ability to lead through complex change. You will oversee the delivery of high-impact services, ensure compliance with regional regulations, and foster a culture of agility, accountability, and continuous improvement. Your leadership will be instrumental in aligning operational practices with future-focused business goals, while ensuring exceptional service experiences for our members and clients. This is a unique opportunity to lead a high-performing division, influence enterprise-wide transformation, and contribute meaningfully to the long-term success of a respected organization. If you are a visionary leader with a passion for operational excellence, talent development, and driving change—this role is for you.</p><h3>Responsibilities</h3><ul><li>Collaborate with the Vice President to define and implement strategic directions that support long-term organizational transformation.</li><li>Develop and execute a business plan that aligns with strategic priorities, integrates change initiatives, and delivers measurable outcomes.</li><li>Lead AB operations across Ontario, Alberta, and the Maritimes, ensuring compliance, operational health, and readiness for future shifts in the industry.</li><li>Drive change by continuously evaluating and evolving best practices to respond to emerging trends, regulatory updates, and internal priorities.</li><li>Champion a culture of engagement, inclusion, and adaptability through transparent communication, talent development, and proactive change management.</li><li>Oversee the delivery of the team’s service offering and ensure successful execution of strategic projects that enhance business performance and client satisfaction.</li><li>Manage individual and team performance within a structured framework that supports accountability, growth, and resilience during periods of change.</li><li>Empower employees through coaching, recognition, and career development, while promoting the cooperative values and future-focused mindset of the organization.</li></ul><h3>What we offer</h3><ul><li>Competitive salary and annual bonus</li><li>4 weeks of flexible vacation starting in the first year</li><li>Defined benefit pension plan that provides predictable, stable income throughout retirement</li><li>Group insurance including telemedicine</li><li>Reimbursement of health and wellness expenses and telework equipment</li></ul><p>* Benefits apply based on eligibility criteria.</p><h3>What you bring to the table</h3><ul><li>Bachelor’s degree in a related field</li><li>A minimum of eleven years of relevant experience including six years of management experience</li><li>Please note that other combinations of qualifications and relevant experience may be considered</li><li>Leadership experience managing large teams and complex operations</li><li>Experience leading through change, with strong change management skills that foster resilience, adaptability, and alignment during transformation initiatives</li><li>Expert knowledge of Property and Casualty insurance</li><li>Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients</li><li>Available for travel between Aurora and Mississauga, Ontario offices and for meetings in Montreal and Levis, Quebec</li></ul><p>Action oriented, Business insight, Customer Focus, Develops talent, Differences, Drive results, Engagement, Networks, Nimble learning, Strategic mindset</p><p>#LI-Hybrid</p><h3>Trade Union (If applicable)</h3><p>At Desjardins, we believe in equity, diversity and inclusion. We\u2019re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.</p><p>If there\'s something we can do to help make the recruitment process or the job you\'re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!</p><p><b>Job Family</b> Management (FG)</p><p><b>Unposting Date</b> 2025-09-22</p></p>
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